Front Office Patient Concierge – Luxury Medical Aesthetics

Location: Wuse 2 Abuja Nigeria (On-site)
Salary:monthly
Experience: Minimum of 4 years
Employment Type: Full-Time
Seniority Level: MidSenior Level

About the Role

We are seeking a Front Office Patient Concierge a refined charismatic and client-centric professional who embodies luxury hospitality and impeccable service. As the first and most consistent point of contact for our elite clientele you will curate a seamless world-class client experience that reflects sophistication discretion and excellence.

This role requires more than reception dutiesit is about managing client relationships driving treatment bookings and ensuring each interaction upholds the prestige and warmth associated with excellence that define a premium medical aesthetics environment.

Key Responsibilities

• Deliver an elegant and welcoming experience for every client during check-in and check-out.
  

• Manage appointment scheduling confirmations rescheduling and follow-ups with utmost precision.
  

• Serve as the professional face and voice of the brand reflecting poise grace and professionalism.
  

• Liaise effectively between clients and clinical staff to ensure clear communication and client satisfaction.
  

• Educate clients on available treatments packages and post-care while promoting repeat visits.
  

• Track consultation outcomes follow up on leads and drive conversion rates.
  

• Maintain accurate client data CRM records and follow-up logs for seamless service delivery.
  

• Oversee the presentation and ambience of the front office ensuring a luxury-standard environment.
  

• Anticipate client needs to deliver highly personalized and anticipatory service.
  

• Manage VIP requests and confidential client information with discretion and professionalism.
  

Who You Are

• Minimum of 3 years experience in a client-facing role within a luxury medical aesthetics hospitality or wellness environment.
  

• Polished emotionally intelligent and articulate with strong interpersonal and communication skills.
  

• Skilled in client conversion upselling and relationship management.
  

• Proficient in scheduling tools client management and CRM platforms (e.g. Zoho CRM PatientNow Aesthetix Pro Microsoft 365).
  

• Detail-oriented with a passion for precision elegance and excellence.
  

• Confident self-motivated and thrives in a fast-paced high-standard environment.
  

Requirements

Preferred Qualifications

• Prior experience in luxury medical spas aesthetic clinics or 5-star hotels.
  

• Proven success in improving client conversions and retention.
  

• Familiarity with medical aesthetic treatments such as Botox fillers or skin rejuvenation.
  

• Experience managing CRM and digital client engagement tools.
  

• Multilingual ability is an added advantage.
  

Benefits

• Competitive salary with performance-based incentives and bonuses.
  

• Opportunity to work in one of Nigerias most prestigious medical aesthetic centers.
  

• Serene and premium work environment designed for wellness and professional growth.
  

• Ongoing training and development in luxury service delivery and client management.
  

• Health and wellness support alongside exposure to industry innovations and elite clientele.