Temporary Accommodation Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Temporary Accommodation Officer
SO2: Starting salary 42912 pa rising in annual increments to 44235 per annum incl LW
About Us:
It is an exciting time to join Lambeth Council we have bold ambitions for the future of Lambeths communities and residents through ourLambeth 2030 Plan Our Future Our Lambeth. To deliver on these ambitions we have embarked our transformational One Lambeth Programme ensuring we are connected by purpose in everything we do to deliver excellence. We are proud to have recently developed a refreshed set of One Lambeth Values and Behaviours that were develop for staff by staff;Equity Ambition Kindness and Accountability. For more information please have a look at our dedicatedOne Lambeth Values and Behaviours page.
About the Borough:
Located in the heart of South London Lambeth Borough is a vibrant community of over 317600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North we are proud to be the 9th largest borough in London. Our diversity is our strength with more than 130 languages spoken making Lambeth the home of the Windrush generation Londons largest LGBTQ community and a thriving Portuguese-speaking community.
With exceptional schools lush green spaces including Brockwell Park cultural gems like the Black Cultural Archives and world-renowned institutions such as St Thomass Hospital Lambeth offers an enriching and dynamic environment.
About the Team:
An opportunity to join a team of 5 dedicated Temporary Accommodation Officers working in the temporary accommodation management and move on section of temporary accommodation.
Youll work as part of a team providing support and assistance to people and families facing homelessness and provide day-to-day management of temporary accommodation which includes nightly paid private sector leased accommodation and council owned hostels
We work in a fast paced and reactive environment where no two days are the same.
We work hard at building relationships with are internal and external colleagues to ensure a joint service delivery.
About the Role:
Responsible for dealing with all complaints including responding to members enquiries emergencies breach of licence issues taking prompt and remedial effective action and enforcement including conducting evictions and/or instigating legal instruction as necessary. Undertake visits where necessary.
Provide advice support and answer queries via the temporary accommodation duty inbox on a rota basis.
Oversee the day-to-day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address noncompliance with contractual management arrangements and to improve performance.
- To be considered for interview your CV and supporting statement will clearly evidence:
- Ability to work independently motivated and put people first
- Professional written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
- Educated to degree level standard or equivalent or demonstrable suitable experience.
Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at detailed qualifications and requirements please review the job description and person specification in hyperlink below:
Job Description and Person Specification
Contact Information:
For an informal discussion about the role please contact Natalie Johnson
Recruitment Timelines:
Advert close date: 11:59pm on Sunday 2nd November 2025.
How to Apply:
If youre interest in this opportunity click on the apply button and complete an online your supporting statement please clearly demonstrate how you meet the shortlist criteria marked with an A at shortlist stage.
We operate an anonymised application process so be sure to remove personal details when uploading your CV or personal statement.
Benefits:
We believe in rewarding our staff. When you join us youll gain access to a range of benefits including:
- Participation in our 5 Staff Networks: Black Asian and Multi-Ethnic LGBTQ Disability Young Professionals and Womens.
- Generous annual leave entitlement starting from 27 days increasing to up to 35 days depending on length of service.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
At Lambeth we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion a Living Wage Employer and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations please clickhere.
Required Experience:
Unclear Seniority
Key Skills
- Critical Care
- Administrative Skills
- Time Management
- Report writing
- Microsoft Office
- Store Operations
- Building Regulations
- Telephone handling
- Communication
- Relationship Management
- Service Operations
- Store Management
- Cleaning Services
- Customer Relationship
- Safety and Security
