Senior Fusion Support Analyst – Finance ( Arcos Dorados)
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Job Location:
Monthly Salary:
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Job Summary
ladofcmcs
- The primary role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service at a technical and functional level and to drive the complete resolution of each service incident ultimately.
- The key skills used daily are: a high level of techno-functional skills knowledge of Oracle products problem-solving skills and customer interaction/service expertise. It is an opportunity to work with Cloud and On-Premise customers. This work includes:
- Work directly with Customers for
- Advising on the complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues.
- Serve as Situation Manager on highly sensitive issues.
- Consult with Management in directing the resolution of critical Customer situations.
- Knowledge gain and sharing - achieve knowledge transfer with teammates through the Development and delivery of formal team training sessions.
- Formal mentoring for promoting the technical and professional Development of others
- Creation/review of Knowledge Articles
Responsibilities
3 to 8 years In-depth knowledge of functional domains such as: General Ledger Fixed Assets Cash Management and Forecasting Budgeting Intercompany Accounting Encumbrance Accounting Subledger Accounting SLA Treasury Management Tax Management Tax Financial Consolidation Cost Management and others (Localizations and Oracle Business Flows - OBM).
Others:
- Exhibit practical analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follow through on all assignments and take ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes applications product solutions product features technology features and use this learning to deliver value to customers on a daily basis.
#LI-DL1
Qualifications
Career Level - IC4
Required Experience:
Senior IC
Key Skills
- Accounting Software
- Time Management
- Accounts Administration
- Accounts Receivable
- Accounts Reconciliation
- Administrative Skill
- Leadership skills
- Accounting & Finance
- Accounts Management
- Communication
- Analysis Skills
- Relationship Management
- Team Player Spirit
- Budgeting Skills
- Accounts Payable
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
