Evening Service Advisor
Share
Job Location:
Saint John - Canada
Monthly Salary:
Not Disclosed
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
Bayview Trucks & Equipment Ltd. is a Full Service Parts and Sales dealer forKenworthTrucks andKUBOTAfarm and construction equipment with 5 locations in New Brunswick (Saint John Fredericton Moncton Woodstock & Bathurst) and two in Nova Scotia New Glasgow and to Dartmouth.
Reporting to the Service Manager the Evening Service Advisor is a confident energetic CUSTOMER FOCUSED member of the Service department.
- Greet and WELCOME customers.
- Open Repair orders with accurate and thorough information including the details of the vehicle concerns to assist with proper diagnosis.
- Verify open warranty recalls or campaigns available for the customer.
- Confirm Warranty eligibility and process the warranty claims.
- Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
- Maintain this communication with the customers throughout the repair process including the customers approval of the repair an estimate of the cost and an expected time of completion.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
- Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
- Maintain an organized work space and adhere to all company policies and procedures.
- Other administrative duties as assigned by the Service Manager or Foreman.
Required Experience / skill set
- Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
Job Types: Full-time Permanent
Benefits:
- Competitive Salary
- Extended Health Care
- Dental Care (Basic Major)
- Vision Care
- Paid Time Off
- Life insurance
- RRSP match
- Store discount
- Wellness Reimbursement
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Experience:
- service advisor: 2 years (required)
- Customer Service: 2 years (required)
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Bayview Trucks & Equipment has an immediate opening for a Service Technician exclusively working the evening shift at our Saint John location. The Service T...
