Concierge Primary Care Program Director – Physician – Mount Sinai Solutions Manhattan, NY

Mount Sinai Solutions seeks aProgram Director for its Concierge Primary Care Program!

Background:

Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for research/education (18th ranked U.S. medical school) and quality of care (Top ranked hospital in N.Y. State). Traditions are important but at Mount Sinai we are looking for people to join our team who want to innovate and make healthcare better.

To help achieve these goals Mount Sinai Health System established Mount Sinai Solutions (MSS). Our group focuses on improving value and service in health care by working with employers and providing excellent patient-centered care through next generation health centers and concierge programs.

A flagship of this line of business is the 9000 square foot state-of-the-art health center in the Hudson Yards addition to an employer-sponsored high-touch membership practice the site houses a white-glove practice that provides outstanding concierge-level service and amenities to individuals who purchase memberships. It is part of our Mount Sinai Doctors-Concierge Care practice which also includes a site on East 60th Street where both adults and children can receive care- see our web site athttps:// . We are recruiting a Program Director to oversee the concierge practice at both sites.

Role Summary:

Mount Sinai seeks a Primary Care Physician to provide concierge-level primary and preventive care to adults at our next-generation health centers and to serve as Director for our concierge primary care program. The focus will be on providing the best white-glove patient care and experience possible to a dedicated panel of member/patients and ensuring that all members within our program receive a similarly exceptional level of care. Clinical performance within the program is evaluated based on patient satisfaction - think longer appointments and coordinated follow-up care NOT RVUs and productivity.

We are looking for an outstanding primary care clinician and physician leader board-certified in Internal medicine with experience treating adults in an outpatient setting and with supervision of programs and physicians who has or can obtain a New York State License. Candidates with success in meeting elevated patient expectations are encouraged to apply.

Duties and responsibilities:

• Deliver exceptional primary care
  • Utilize both traditional face-to-face visits and non-visit-based interactions (e.g. phone digital messaging and video chat) to a physician-specific population of adult practice members.
  • Use outstanding communication skills to assist patients in understanding diagnostic tests and treatments help patients navigate all aspects of care and facilitate patient preparation for specialty medical appointments.
  • Initiate timely referrals to specialty services and ensures close regular bi-directional communication with specialists to promote continuity of care.
  • Provide concierge-level service at all times with 24/7 availability by phone to a dedicated patient panel and advocacy for patients within the broader health care system.
  • Carry out other appropriate professional duties when necessary including liaison with outside medical consultants hospitalists and emergency room providers to ensure appropriateness timeliness and continuity of careand an excellent patient experience.
  • Partner effectively with health center staff to optimize care

  • Personally offer consistent exemplary service to all patients setting the standard for the highest level of patient-centered care including communication teamwork and clinical excellence

• Supervise our team of concierge physicians

  • Directly supervise the other concierge physicians

  • Establish and enforce group policies

  • Create systems for tracking and accountability

  • Serve as a resource for and support onsite staff and navigators when conflicts with other physicians arise

  • Provide clinical backup for other concierge physicians when needed

  • Provide periodic feedback to physicians

• Oversee all program clinical operations to ensure seamless patient service

  • Ensure the highest level of service to meet patient expectations

  • Role model the highest level of professional behavior toward staff colleagues and patients

  • Provide a consistent in-person presence to rapidly address practice issues that arise in real-time

  • Collaborate with Hudson Yards site Medical Director Navigation team and leadership across clinical sites

  • Perform service recovery related to patients whose expectations were not fully realized

• Collaborate with MSS team

  • Work with MSS team members on developing new product offerings under our concierge umbrella

  • Collaborate with Navigation leadership on policies and to optimize procedures

  • Serve as a resource to the MSS Sales team regarding assigning patients unhappy patients or other issues

The Program Director will manage a slightly smaller panel than other physicians. Additional compensation will be provided through direct salary support for time spent managing the program. Given the nature of this care model the Program Director will not have extensive blocked administrative time.

Education and Experience

• Minimum of 10 years experience managing a continuity panel of primary care patients
• Leadership experience including management of fellow physicians
• Medical Degree from an Accredited University
• New York Medical Licenseor eligibility for license
• Board Certified in Internal Medicine

Compensation ranges from 275K to 400K (not including bonuses / incentive compensation or benefits)

Salary Disclosure Information:
Mount Sinai Health System provides a salary range to comply with the New York City law on Salary Transparency in Job Advertisements. Actual salaries depend on a variety of factors including experience specialties historical productivity historical collections and hospital/community need. As such an actual salary may fall closer to one or the other end of the range and in certain circumstances may wind up being outside of the listed salary range. The salary range listed is for full-time employment and does not include bonuses / incentive compensation or benefits.

Please specify Job Title of interest and send CV with Cover Letter to:
Physician Recruitment Department
Mount Sinai Health System