Bilingual Customer Service Agent

Schedule: Monday Friday 9:30 AM 6:00 PM EST

Work Flexibility: Hybrid (2 days in office at 2 Medicorum Place Waterdown ON)

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer this role you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations completes order sheets and checks the price and quantity of each item this role you will distribute order sheets to respective departments and you may coordinate with departments regarding order status shipping dates prices product availability and back orders

What You Will Do:

• Respond professionally to customer inquiries via phone and CRM regarding orders pricing returns and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types (direct sale consignment) via phone email and EDI and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments and clear communication.
• Collaborate cross-functionally with teams like Sales Finance Distribution and Technical Service to provide seamless support.
• Maintain accurate records in CRM and ERP systems and document customer interactions and feedback to support service improvements.
• Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
• Support administrative tasks including reporting reception backup and ad hoc projects as assigned.

What You Need:

Required:

• Post-Secondary Education
• Two years experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English to include writing and speaking)

Preferred:

• Experience in the medical field

Internal applicants with an equivalent combination of education experience and performance over time at Stryker will be considered

Posted: October 31 2025