Director of Client Solutions and Support (Remote)

Higher Education Assistance Group

Job Location:

Wellesley, MA - USA

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

Location: Remote

Employment Type: Full-Time

Are you a Title IV expert with a passion for client success strategic growth and innovative problem-solving Join a nationally recognized Third-Party Servicer supporting Title IV Federal Financial Aid Programs as our next Director of Client Solutions and Support. Youll be the driving force behind client acquisition onboarding and satisfaction.

In this pivotal role youll lead the companys sales engine building meaningful partnerships with colleges and universities that depend on timely accurate and professional service. This is an opportunity to shape and grow a revenue-focused client-centered organization where your Title IV expertise and business acumen truly make an impact. This is a full time fully remote position.

What Youll Do:

As Director of Client Solutions and Support you will:

Lead the full sales and client engagement cycle from discovery through contract execution.
Conduct in-depth needs assessments craft tailored proposals and guide institutions toward compliance-driven solutions.
Generate and convert leads through strategic marketing and targeted outreach to higher education institutions.
Oversee new client onboarding ensuring smooth transitions from proposal to production.
Collaborate across divisions to optimize consultant allocation proposal development and contract management.
Monitor market trends and regulatory changes to refine messaging and sustain growth.

Your Impact

Youll play a key role in:

Expanding our client base and deepening institutional partnerships.
Enhancing operational efficiency and risk management through informed Title IV insights.
Building a culture of urgency accountability and excellence across sales and support teams.
Developing the next generation of compliance and consulting professionals through strategic leadership.

The Ideal Candidate will have:

Effective verbal and written communication skills and the ability to work collaboratively across multiple teams.
35 years of experience in client services sales support or operations AND Director-level expertise in Title IV Federal Financial Aid.
Experience in a specific sales-driven or revenue generating position where they contributed to increased growth and profitability through sales or client services.
A consultative communication style that uncovers needs and inspires trust.
Proven success in identifying compliance risks proposing solutions and managing complex client relationships.
Experience developing creative alternatives to typical/traditional methods for client engagement and follow-up.
The ability to anticipate or identify problems and recommend mitigation strategies.
A strong proficiency in Microsoft Office CRM systems and marketing automation tools.
Bachelors degree in business Higher Education Administration or related field (or equivalent experience).

Required Experience:

Director

Location: Remote Employment Type: Full-TimeAre you a Title IV expert with a passion for client success strategic growth and innovative problem-solving Join a nationally recognized Third-Party Servicer supporting Title IV Federal Financial Aid Programs as our next Director of Client Solutions and Sup...