DevOps Software Engineer

As a DevOps Software Engineer you will bridge technical support development and operations supporting our advanced SaaS applications. The ideal candidate will have a deep understanding of SaaS products excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.

Our teams build and maintain our SaaS application which manages more than 100 million IoT devices in more than 25.000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Head of Cloud Operations youll have the following missions:

Azure with Angular

• Demonstrate hands-on experience in Angular for building troubleshooting and enhancing user interfaces.
• Participate in the development and maintenance of Azure based applications utilizing technologies such as NodeJS Python and SQL.
• Support integration and API troubleshooting across the tech stack.
• Use debugging tools logs and error reports to identify and fix problems.
• Diagnose and resolve technical issues working closely with the development team.

Customer Support and Technical Troubleshooting

• Troubleshoot and resolve customer issues related to the Azure platform.
• Provide status feedback and reports to customers.
• Guide customers through technical problems and ensure they are fully resolved within SLAs.
• Use debugging tools logs and error reports to identify and fix problems.
• Diagnose and resolve technical issues working closely with the development team.
• Escalate issues to the appropriate teams and with enough details when needed.

DevOps & System Performance

• Monitor and optimize the performance reliability and scalability of cloud-based systems leveraging tools like Azure Application Insights.
• Utilize containerization (Docker Kubernetes) and automation to streamline deployment and operations.
• Respond to system alerts performance issues and potential downtime events collaborating with DevOps and Cloud Engineering teams.
• Identify opportunities for automation and process improvement within support and operations workflows.

Customer Success & Enablement 

• Deliver proactive support product training and webinars to enhance customer knowledge and adoption of platform features.
• Gather customer feedback and collaborate with product/development teams for continual improvement.

Documentation & Reporting

• Create and maintain detailed technical documentation knowledge base articles and incident reports.
• Identify and report recurring trends for proactive resolution and product enhancement.

Continuous Learning & Improvement

• Stay current with emerging cloud DevOps and front-end technologies especially in SaaS and IoT domains.
• Contribute ideas and feedback in team meetings driving innovation and operational excellence.
• Help to improve support tools and systems to enhance efficiency and customer satisfaction.

Qualifications :

Experience:

• 3 years of experience as a full stack devops engineer role in a Azure environment.
• Proven experience troubleshooting technical issues in a SaaS platform.

Technical Skills:

• Strong understanding of Azure technologies and web-based applications.
• Experience with APIs integrations and general cloud technologies.
• Experience with Microsoft Azure tools resources and services.
• Experience with Angular or similar UI platform.
• Experience with Java preferred.
• Experience with PowerShell scripting and automation.
• Experience with Phyton NodeJS is a plus.
• Experience with support tools such as Jira Confluence.
• Experience with logs analysis through tools such as Azure Application Insight.
• Basic knowledge of SQL and database management.
• Familiarity with DevOps practices and containerized services (e.g. Docker Kubernetes).

Soft Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-centric approach.
• Ability to explain technical concepts to non-technical users clearly and concisely.
• High level of patience empathy and attention to detail.
• Mastering French German or Spanish would be a plus.

Education:

• Bachelors or masters degree in computer science Information Technology or a related field.

We innovate. We help communities thrive. 

VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers. 

The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether. 

We feel supported. You will too. 

VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including: 

• Generous paid time off (PTO):  35 days PTO to enable work/life integration and promotes a culture of trust. 
• Health & Wellness: Eligibility for benefits starting day one plus retirement savings plans. 
• Financial future: While retirement savings plans vary by country we help you plan for your future. 
• Family-First Support: Navigate family challenges with our assistance securing time for both your loved ones and self-care.  
• Hybrid work: Find your balance with two days working from home three days in the office plus the freedom to work anywhere for up to two weeks a year. 
• Time off to volunteer and give back to your community. 
• Career Growth: E-learning opportunities and workshops and global mobility potential 
• Commute benefits: up to $100/month per employee for commuting expenses.  
• Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time