Job Summary
The Senior Program Coordinator will join a team of professionals working in a fast-paced team environment. The Senior Program Coordinator facilitates and manages various processes and projects (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Senior Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Responsibilities
- First point of contact for Assignment Managers and suppliers i.e. face of the program.
- Manage complex high-volume tasks received through the general mailbox inclusive of assignment amendments LOB exceptions issue troubleshooting and general inquiries.
- Troubleshoot all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes (cost center changes extension of contract assignments terminations conversions etc.)
- Timesheet management including mail merges.
- Provide constant communication to clients suppliers contingent workers and other partners via email and Teams calls potentially on camera.
- Conduct research and analysis to resolve client or supplier inquiries as needed and managers to ensure program data accuracy.
- Managers to ensure program data accuracy
- Program projects as assigned
Qualifications :
- Excellent analytical and problem-solving skills.
- Excellent documentation and follow-up skills
- Strong determination to impact performance
- Time Management self-motivated and perseverance
- Excellent customer service skills
- Excellent verbal and written communication skills
- At least 1 or more years of staffing and/or MSP experience
- Bachelors Degree
- MS Office/Tools- advanced skills
- Must be amenable to nightshift schedule and hybrid work arrangement (office is based in Ortigas area)
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Full-time
Job SummaryThe Senior Program Coordinator will join a team of professionals working in a fast-paced team environment. The Senior Program Coordinator facilitates and manages various processes and projects (client specific) within the contingent worker lifecycle from on boarding through off boarding. ...
Job Summary
The Senior Program Coordinator will join a team of professionals working in a fast-paced team environment. The Senior Program Coordinator facilitates and manages various processes and projects (client specific) within the contingent worker lifecycle from on boarding through off boarding. The Senior Program Coordinator also provides first level customer support to Hiring Managers and suppliers.
Responsibilities
- First point of contact for Assignment Managers and suppliers i.e. face of the program.
- Manage complex high-volume tasks received through the general mailbox inclusive of assignment amendments LOB exceptions issue troubleshooting and general inquiries.
- Troubleshoot all client reported issues and track resolution through to completion ensuring a high level of customer satisfaction.
- Maintain and update worker assignments to reflect appropriate changes (cost center changes extension of contract assignments terminations conversions etc.)
- Timesheet management including mail merges.
- Provide constant communication to clients suppliers contingent workers and other partners via email and Teams calls potentially on camera.
- Conduct research and analysis to resolve client or supplier inquiries as needed and managers to ensure program data accuracy.
- Managers to ensure program data accuracy
- Program projects as assigned
Qualifications :
- Excellent analytical and problem-solving skills.
- Excellent documentation and follow-up skills
- Strong determination to impact performance
- Time Management self-motivated and perseverance
- Excellent customer service skills
- Excellent verbal and written communication skills
- At least 1 or more years of staffing and/or MSP experience
- Bachelors Degree
- MS Office/Tools- advanced skills
- Must be amenable to nightshift schedule and hybrid work arrangement (office is based in Ortigas area)
Additional Information :
As a workplace we focus on relationships with each other our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives backgrounds and ideas drive innovation and make us successful.
See what its like to work at AGS by searching #LifeAtAGS on any social network.
Remote Work :
No
Employment Type :
Full-time
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