Guest Services Agent
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Job Location:
East Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Guest Experience Agent youll welcome guests and ensure a smooth friendly experience throughout their stay. This role is perfect for someone who thrives in a fast-paced guest centric environment and enjoys creating memorable experiences.
Key responsibilities include (but not limited to):
- Greet guests warmly and handle check-ins and check-outs with efficiency and care.
- Respond to guest requests and questions with professionalism and local knowledge.
- Promote Accors loyalty program and support sign-up targets.
- Identify upselling opportunities to enhance guest experiences.
- Manage phone calls bookings and basic porter duties as needed.
Qualifications :
To be successful in this role you will have (but not limited to):
- A passion for providing a positive guest experience with a desire to create memorable experiences
- Previous experience using Opera Cloud is desirable.
- Strong attention to detail ensuring procedures are followed.
- Confidence in making credit card and cash transactions.
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced environment.
- The flexibility to work a rotating roster (including AM PM & Weekend shifts).
Additional Information :
Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
