Utility Billing Analyst

Rutland, VT - USA

Yearly Salary: $ 65000 - 80000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Green Mountain Power (GMP) is seeking a full-time Billing Specialist to join its Customer Accounting team.

In this role you will:

Deliver excellent customer experiences in all interactions with all customers.
Process maintain and reconcile customers utility accounts.
Solve complex account problems through research analysis and resolution of customer account discrepancies and errors.
Execute the billing process which includes inputting and exporting meter data researching usage exceptions verifying reads and processing group net metering monthly bills.
Utilize SQL statements to query the database to obtain customer billing data.
Communicate with both internal and external customers describing account matters and follow up to ensure understanding and resolution of all issues.
Continuously look for ways to improve processes and find better solutions for our customers.
This role requires extensive knowledge in creating formulas filtering editing and generating Microsoft Excel spreadsheets especially for billing.

Knowledge Skills and Abilities

Skillful in building successful relationships.
Excellent communication skills.
The ability to adapt quickly to changes.
The drive to improve processes and become more efficient and effective every day.
A strong interest in technology and the desire to learn and leverage technical solutions for communication analysis and efficient workflow.
Extensive knowledge of utility billing and payment processes and procedures.
Ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures.
Must possess strong problem solving and analytical skills.
Must have intermediate to advanced level knowledge in Microsoft Excel and Word.
Prior knowledge of solar including incentives net metering structure is a plus.
Experience with SQL is a plus.

This position is based out of our Rutland or Colchester Vermont locations.

As part of our commitment to fair and open hiring practices we disclose compensation. This position offers a competitive salary range of $65000 - $80000 annually commensurate with experience qualifications and the scope of responsibilities. We believe in skill dedication innovative thinking and growth.

About Green Mountain Power

Green Mountain Power serves more than 275000 residential and business customers in Vermont with electricity thats 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to get a B Corp certification meeting rigorous social environmental accountability and transparency standards and committing to use business as a force for good. GMP was named to Fast Companys 2024 Most Innovative Companies in the World list the sixth time earning thatand 2021 the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. And in 2022 GMP was named to TIMEs list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.

Dont meet every single requirement At GMP we are dedicated to building a workplace with all different kinds of people and all different kinds of backgrounds so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Green Mountain Power is an Equal Opportunity Employer

Required Experience:

Green Mountain Power (GMP) is seeking a full-time Billing Specialist to join its Customer Accounting team.In this role you will:Deliver excellent customer experiences in all interactions with all customers.Process maintain and reconcile customers utility accounts.Solve complex account problems throu...