Key Account Executive (6 months contract)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015 Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpresss commitment to care for our loyal SMEs we also have various Ninja Rewards programs such as Point Rewards Creative Hub Prima Benefit Aksilerasi and Capital Loans to help our local SMEs with their businesses.
Responsibilities
- Analyze client performance & Ninja SLA data building review decks/presentations.
- Serve as the partners go-to for parcel-level/minor issue resolution tracking escalations and ensure timely closure.
- Coordinate cross-functional execution (Sales Ops CS Finance) to implement process improvements and monitor KPIs/milestones.
Requirements
- Bachelors degree with 1 year experience (internships welcome). Exposure to e-commerce/logistics is a plus.
- Strong data and tools management in Microsoft Office and Google Suites.
- Great communication & customer focus able to turn data into simple narratives calm under pressure and responsive to parcel-level incidents.
- Strong problem-solving KPI/milestone tracking cross-functional coordination and organized documentation/SOP management.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Guest Services
- Front Office
- Gym
- Document Control
- Airlines
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
