Junior English Speaking Customer Support Specialist

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Manage customer interactions via phone email and chat in English.
Provide accurate information troubleshoot problems and resolve issues effectively.
Ensure all customer queries are handled with professionalism empathy and efficiency.
Escalate complex cases to the appropriate departments when necessary.
Maintain up-to-date knowledge of products services and procedures.
Achieve individual and team performance targets including customer satisfaction and response times.

Requirements:

Native or C2 level proficiency in English (written and spoken).
Strong communication and interpersonal skills.
Previous experience in customer service is preferred.
Flexibility to work night shifts and adapt to potential schedule changes.
Must already be based in Athens Greece (no relocation provided).

Compensation and Benefits:

14 salaries per year (12 monthly 1 Easter 1 split between Summer & Christmas)
Private Health & Life Insurance
Performance bonus (as per company policy)
25 days annual leave
Permanent contract
50 meal voucher per month (valid for all projects)

Key Responsibilities: Manage customer interactions via phone email and chat in English. Provide accurate information troubleshoot problems and resolve issues effectively. Ensure all customer queries are handled with professionalism empathy and efficiency. Escalate complex cases to the approp...