Bank Operations Specialist

Employee Applicant Privacy Notice

Who we are:

The role:

We are seeking a Central Operations Specialist to join our Central Operations Department. Were searching for a driven individual who will ensure efficiency and adherence across all departments. The ideal candidate will have banking operations experience be friendly possess solid interpersonal skills attentive to detail and problem-solution oriented. Respond promptly to customer service requests for information and support while delivering superior customer service.

As a Central Operations Specialist in the Central Operations Department you will be responsible for providing excellent customer service completion of jobs in a timely manner while adhering to Bank regulations and procedures.

What youll do:

• Provide quality professional service at all times and ensure that a professional image of the Bank is maintained both internally and externally.
• Daily Exception item processing and charge-backs.

• Daily Fraud Monitoring
• Complete ATM GL Balancing ACH Processing and Wire Processing
• Complete reconcilement of bank controlled accounts
• Provide Online Banking Telephone banking and Remote Deposit support.
• Set up and customer maintenance of Central Operations products; ACH RDC Business Online Banking Positive Pay
• Process Reg. E and Fraud Dispute claims.
• Legal Order processing.
• MTX transaction entry processing.
• Process telephone stop payments change of addresses and transfer of funds.
• Assist with Escheatment and State Bar reporting.
• Respond to customer phone calls in a positive and professional manner.
• Compliance with all Federal and State Laws and adherence to Regulations.
• Essential functions are not limited to this list.

Central Operations Specialist will work in the Central Operations Department within our Yuba City CA Branch location.

What youll need:

• Minimum of a High School diploma / GED
• 2 plus years banking operations experience
• Good working knowledge of all branch operational functions products procedures and compliance.
• Strong analytical ability with active listening skills
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Communications skills and the ability to provide excellent customer service.
• Strong computer skills with the capacity of learning new programs.
• Ability to manage multiple projects at one time and to work independently as well as within a team environment.

Nice to have:

Strong familiarity with the following:
- Operating systems (Windows etc)
- Office suites (Microsoft Office G Suite)
- Presentation software (PowerPoint Keynote)
- Spreadsheets (Excel Google Spreadsheets etc.)
- Communication and collaboration tools (Slack Zoom etc.)

Why youll love working here: Please do not add additional company information or copy into the job description in Greenhouse. This info will automatically post there.

• Competitive salary packages and bonuses
• Comprehensive medical dental vision and life insurance benefits
• Generous vacation and holidays
• Paid parental leave for eligible employees
• 401(k) and education on retirement planning
• Tuition reimbursement on approved programs
• Monthly contribution up to $200 to help you pay off your student loans
• Great health & well-being benefits including: telehealth parental support subsidized gym program

*These benefits are only applicable to full time employees

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion (including religious dress and grooming practices) sex (including pregnancy childbirth and related medical conditions breastfeeding and conditions related to breastfeeding) gender gender identity gender expression national origin ancestry age (40 or over) physical or medical disability medical condition marital status registered domestic partner status sexual orientation genetic information military and/or veteran status or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process please let your recruiter know or email

Due to insurance coverage issues we are unable to accommodate remote work from Hawaii or Alaska at this time.

Required Experience:

IC