Patient Services Representative Viverant Physical Therapy

Saint Louis Park, MN - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service.

This is a part-time (0.5) position working Monday Wednesday and Friday between the hours of 11:00 am - 6:00 pm out of our St. Louis Park location.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
Verify all patients insurance is accurately updated.
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.
Responsible for courteous and respectful communication with patients and guests.
Responsible for all patient chart preparation.
Responsible for upkeep of patient waiting areas.
Responsible for monitoring incoming faxes and new referrals.
Assists with patient pre-operative phone calls as needed.
Accountable for reporting occurrences through the centers established reporting process related to employee and/or patient/visitor events.
Fosters the developmental and educational process of self colleagues orientees and students (includes functioning as a preceptor as needed).
Any and all other duties as assigned.

Education and Experience Requirements:

High School diploma/GED or equivalent
Customer Service experience required
Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Benefits & Compensation:

Actual starting pay will vary based on education skills and experience.
A $1500.00 sign-on bonus will be offered payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.

Essential Requirements:

Ability to:

Comply with company policies procedures practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic; frequent bending lifting standing stooping or sitting for long periods of time may be required
Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems establish facts and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations if required

Performance Expectations i-Healths Core Values:

Integrity- Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose committed effort and skillful execution to exceed expectations
Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Physical Therapy setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

Unclear Seniority

The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service.This is a part-time (0.5) position working Monday Wednesday and Friday between the hours of 11:00 am - 6:00 pm ...