Senior Travel Agent
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Job Location:
Monthly Salary:
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Position: Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidates discretion)
Employment type: Full-time
Remuneration: Competitive base salary
We are seeking a Senior Travel Agent to deliver exceptional personalised travel support to our clients. This role involves assisting travellers with all aspects of their journey from standard platform queries to last-minute travel emergencies while maintaining a high standard of professionalism and service quality.
You will work closely with cross-functional teams providing insights and feedback to improve processes and enhance the overall customer experience.
Key Responsibilities
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Provide world-class personalized assistance to travelers ensuring smooth and efficient service.
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Handle inquiries related to travel bookings itineraries and technical issues with professionalism and empathy.
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Stay up to date with travel industry trends and platform updates to ensure accurate and timely support.
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Collaborate with internal teams to identify opportunities for process and product improvements.
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Build strong relationships with customers and colleagues across global teams.
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Meet and exceed performance metrics and KPIs.
Requirements
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Native or fluent in English (C1 level) both written and spoken.
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Previous experience in customer service ideally within the travel or hospitality sector.
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Hands-on experience with GDS systems (Sabre Amadeus or Galileo) mandatory.
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Strong communication and interpersonal skills with a focus on personalized service.
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Goal-oriented and metrics-driven mindset.
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Proficiency with customer support and communication tools such as Gmail Zendesk Slack and Salesforce.
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Ability to work flexible schedules including early mornings late evenings and weekends (rotating shifts between 07:00 and 22:00 Monday to Sunday).
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Tech-savvy adaptable and a strong team player.
Benefits
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Excellent remuneration package based on experience and performance.
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Opportunity to work within a dynamic and collaborative international team.
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Comprehensive medical dental and vision coverage.
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Paid parental and bereavement leave.
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Mental health support and connectivity stipends.
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Career growth and development opportunities with ongoing training and mentorship.
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Additional wellness perks and employee benefits.
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
