Sr. Manager, Consumer Credit

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits:

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

Sr. Manager Consumer Credit is responsible for the strategic focus and overall management of a group of consumer credit teams. Scope of responsibility includes leadership oversight and tactical execution of team duties as well as establishing priorities and direction for credit functions within an assigned area. Position requires knowledge and ability to stand in for the Director when necessary. In addition this role is responsible to ensure credit business activities and processes are efficient results-oriented and compliant with industry legal and regulatory standards.

What You Will Do

1. Performance Coaching

Actively lead mentor and develop Credit Unit leads by holding individual and team coaching sessions to support effective collaboration professional and personal growth.

Provide detailed feedback on coaching techniques and approaches to ensure consistent execution of desired behavior.

Complete 1:1s with direct reports and skip level meetings to proactively focus on employee development engagement and change management.

Develop front line managers to effectively analyze data and develop actionable plans to identify and address all areas of opportunity within assigned teams

2. Performance Management

Demonstrate an advanced understanding of department KPIs and SI while developing strategies to ensure successful execution across all assigned teams.

Oversee frontline managers to ensure alignment with assigned goals service level agreements and initiatives with the objective of achieving exceptional results.

Review monthly reports with Function Head providing analysis of assigned teams strengths while detailing a plan to address opportunities.

3. Process Improvement Strategy

Analysis of operational processes escalation procedures and training needs identifying opportunities for service delivery improvements that add value to customer experience.

Develop initiatives across teams to address key concerns and provide solutions to deficient areas.

Prepare presentations to senior leadership recommending service delivery improvements and articulate the delivery of strategic improvements.

4. Compliance Policy & Procedure Adherence

Ensure compliance with HCA policies and procedures through a systematic review of departmental activities coordinating activities through Internal Audit Compliance QA or HCS as appropriate.

Proactively assess policies to ensure they meet corporate objectives and are in line with customer satisfaction goals.

5. Coordinate with sales and regional OEM offices to enhance operational effectiveness including dealer training needs and communication.

6. Lead mentor and develop team members by providing direction performance feedback and support to ensure effective collaboration professional growth and achievement of organizational and personal goals.

What You Will Bring

Minimum 8 years of experience in financial services and underwriting.

Minimum 3 years supervisory experience.

Bachelors degree or equivalent work experience.

Extensive job knowledge of dealer processes and the indirect lending business

Product knowledge retail lease and balloon financing.

Execution skills (able to lead teams and achieve results from strategies).

Excellent analytical and problem solving skills.

Excellent communication skills both oral and written. Power Point Presentation development and presentation skills.

Excellent interpersonal skills (relationship building with internal and external customers).

Ability to provide coaching and feedback in a constructive and structured manner.

Demonstrates high standards (values integrity and dependability).

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .