Operations Field Support SME
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Job Location:
Chesapeake, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Summary:
The Operational Excellence Ops Field Support role is a go-to resource for Maersk Ground Freight as a day-to-day bridge between Platform IT and Operations. This role will be responsible for supporting initiative rollouts site launches/relocations L1/L2 ticket triage and serving as a Subject Matter Expert on all systems and processes. The role will be crucial to drive standardization improve metrics drive network optimization initiatives and other Operational Excellence efforts.
Responsibilities:
Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment compliance and network optimization
Support the different regions in the network in adopting new tools processes and guidelines
Day-to-day bridge between Tech IT and Operations after launch of hyper care.
Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged.
Work closely with Product and Tech to vet and test new system functionality
Partner with Workforce Upskilling & Onboarding to help identify training opportunities.
Identify and provide requirements across Regional MGF for data products to support the different user groups and ensure adoption of new data products
Drive key operational improvement processes at Stations and HUBs
Expert on 4-wall processes system configuration settings and can effectively help design test and launch new system functionalities
Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated.
Qualifications:
A minimum of 8 years of experience in the industry
Able to drive change management
Not afraid of challenging the status quo and senior stakeholders
Experienced facilitator
Data-driven approach
Hands-on Lean experience
Able to lead without authority
Possess a can-do attitude and can drive results
Team-oriented and actively involved in team engagement across different locations
Understand outcome and input metrics
Can create followership
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$105000-$115000*
*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
