Senior Manager Operations

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Job Title

Director of Operations

Business Unit

Capital Markets Group

Reporting to

Group Operations Lead

Position Summary

We are seeking an experienced strategic and results-driven Director to lead our Capital Markets and Valuation & Risk Advisory team. The successful candidate will be responsible for overseeing the end-to-end operational delivery across multiple regions managing a workforce of 150 FTEs. This role demands strong operational acumen performance optimization skills people leadership.

The ideal candidate brings extensive experience managing large-scale operations in a dynamic client-facing environment and has a track record of driving efficiency service excellence and scalable growth. Experience in the real estate or financial services industry and familiarity with valuation processes is preferred.

Responsibilities

Operational Leadership
Lead and manage day-to-day operations for the Capital Markets and Valuation support teams ensuring service quality compliance and operational efficiency.
Oversee delivery performance across diverse service lines (e.g. valuations support data entry admin support reports generation client support).
Implement robust KPIs SLAs and reporting mechanisms to track productivity accuracy and client satisfaction.

Strategic Planning & Execution
Partner with executive leadership to define and execute business strategies that align with organizational goals.
Identify and drive process improvements automation opportunities and operational cost optimization.
Scale operations to support business growth while maintaining high quality and compliance standards.

Team Leadership & Development
Manage a large multi-level team of 150 employees across various functions and geographies.
Build a high-performance culture through effective hiring coaching succession planning and employee engagement.
Promote a culture of continuous improvement accountability and client-centricity.

Client & Stakeholder Management
Serve as a key liaison between operational teams and client-facing leaders.
Ensure delivery excellence and act as an escalation point for operational issues.
Collaborate with cross-functional teams including Technology Compliance Quality Assurance and Finance.

To Apply you need to have

• Bachelors degree in Business Administration Real Estate Finance or a related field.

• 10 years of progressive experience in operations leadership roles preferably in real estate professional services shared services or outsourcing/BPO environments.

• Proven experience managing large teams (100 FTEs) with strong people management and team development capabilities.

• Demonstrated ability to drive operational improvements and manage large-scale service delivery.

• Strong understanding of performance metrics process optimization and client service best practices.

• Excellent communication leadership and stakeholder management skills.

Preferred:

Experience or familiarity with real estate valuation processes (residential or commercial).

Understanding of appraisal methodologies regulatory requirements (e.g. USPAP IVS) or valuation platforms (e.g. Argus CoStar etc.).

MBA or equivalent advanced degree.

Experience working in an offshore/outsourcing setup (if applicable).

Key Competencies:

Strategic and analytical thinking

Strong leadership and team management

Operational and process excellence

Client relationship management

Change management and adaptability

Financial and business acumen

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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