Patient Concierge Coordinator

Description

Were looking for someone who brings warmth and professionalism to every interactionwhether over the phone or through email. The ideal candidate will help potential patients feel informed and confident ensure current patients feel genuinely cared for and represent our company with kindness and excellence in every exchange.

Responsibilities

To succeed in this role the ideal candidate will approach each task with excellence empathy and a commitment to providing an outstanding experience for every patient.

• Develop and maintain a strong understanding of all products and services to confidently and accurately answer patient questions.

• Know when to involve clinical staff for specialized inquiries or support.

• Engage potential patients with care and enthusiasmscheduling appointments and building trust from the very first conversation.

• Confidently close phone appointments by connecting with patients and understanding their needs.

• Meet or exceed monthly service and engagement goals.

• Respond quickly and positively to all patient questions concerns and feedback.

• Learn and effectively use our patient database CRM and EHR systems.

• Demonstrate professional and courteous communication in every phone call and message.

• Represent the company with a polished positive and approachable demeanor.

• Keep your workspace clean organized and conducive to focus.

• Understand and follow company policies procedures and operational guidelines.

• Embody and communicate the companys vision and mission in every interaction.

Qualifications

Were looking for a detail-oriented organized and personable professional who thrives in a fast-paced service-focused environment. The ideal candidate will bring strong communication skills a natural ability to connect with people and the confidence to represent our brand with care and professionalism.

Preferred Skills & Experience:

• Minimum of three years providing exceptional customer service; experience in aesthetics cosmetics or a related sales environment is highly valued.

• Background in customer service phone support and/or sales with a genuine passion for helping others.

• Strong organizational problem-solving and time management skills with attention to detail.

• Proficiency in Microsoft Office Suite (Outlook Word Excel) and ability to quickly learn new systems such as CRM or EHR platforms.

• Excellent verbal and written communication skills; bilingual (Spanish/English) a plus.

• Comfortable working with data including basic math functions such as percentages and ratios.

• Able to think critically follow instructions and adapt to changing priorities with professionalism and positivity.

• High School Diploma or equivalent required.

Our Mission
To empower individuals and providers with personalized root-cause-focused care that restores health balance and freedom.

Our Vision
To lead a transformative shift in modern medicinewhere deeper insights proactive care and personal choice define the future of wellness.

The Fine Print:

EVEXIAS Equal Employment Opportunity (EEO) Statement

EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal state and local fair employment laws ensuring equal employment opportunities for all employees and decisions at EVEXIAS are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression age national origin disability genetic information marital or familial status military or veteran status citizenship status creed domestic violence victim status caregiver status or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment including recruitment hiring training compensation benefits promotions transfers terminations and other terms and conditions of employment.

EVEXIAS is dedicated to maintaining a workplace free from discrimination harassment and retaliation ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status please contact for assistance.

Texting Privacy Policy and Information:

Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting Stop.