Concierge
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 22 - 29
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
COMPANY SUMMARY
Empire State Realty Trust Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased top of tier modernized amenitized and well-located office retail and multifamily assets. ESRTs flagship Empire State Building the Worlds Most Famous Building features its iconic Observatory ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisors 2025 Travelers Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September30 2025 ESRTs portfolio is comprised of approximately 7.8 million rentable square feet of office space 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at and by following ESRT on Facebook Instagram TikTok X and LinkedIn.
POSITION SUMMARY
The Union Residential Concierge is responsible for organizing coordinating and implementing various resident services and programs. They act as an information source for residents and assist them with local market resources.
RESPONSIBILITIES
- Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member
- Answers phone calls routes all calls to the appropriate team member for assistance and assists with completed service request call backs as necessary
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs
- Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
- Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
- Maintains tracking logs for equipment rentals dry cleaning services and/or other services provided by the community
- Assists the community team with scheduling planning and organizing resident activities and programs
- Keeps detailed information on local area restaurants shops delivery places and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors
WHAT SUCCESS LOOKS LIKE
- Success for a union concierge at a luxury high-rise means delivering a consistently high level of service that enhances the resident experience.This includes greeting all residents and guests with warmth and professionalism anticipating needs maintaining a polished appearance and ensuring the front desk and lobby are always orderly.
- A successful concierge communicates clearly upholds building access protocols responds promptly to requests or concerns and works collaboratively with the building team to maintain a welcoming and safe environment.
- Reliability discretion and a genuine commitment to service are key.
REQUIRED SKILLS/ABILITIES
- Strong customer service and interpersonal skills able to interact professionally and warmly with residents guests and vendors
- Effective communication both verbal and written; clear courteous and confident
- Attention to detail notices small things maintains a tidy lobby tracks packages and requests accurately
- Professionalism and discretion maintains confidentiality and handles situations with tact
- Time management and multitasking able to prioritize and handle multiple requests calmly during busy times
- Basic computer literacy familiar with logging systems email and possibly property management software
- Knowledge of building policies and emergency procedures able to act quickly and appropriately when needed
- Dependability and punctuality consistent attendance and reliability are essential
- Teamwork and collaboration works well with service staff management and other concierges across shifts
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- Prior experience in hospitality customer service or front desk rolesideally in a residential or hotel setting
PHYSICAL REQUIREMENTS
- Ability to stand walk and/or sit for extended periods of time and bend stoop climb ladders reach carry objects and crawl in confined areas
- Ability to work inside and outside in all weather conditions (rain snow heat hail wind sleet)
- Ability to push pull lift carry or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
- Ability to work a flexible work schedule which includes taking call during evenings weekends and holidays
- Rare or regular travel may be required to assist other properties as needed attend training classes business meetings or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
WHAT YOU CAN EXPECT
- At ESRT like our tenants our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work Certified employer we are committed to maintaining our positive work culture where employees are engaged and can grow and addition ESRT employees embody ourCompany Culture & Success Factors-
- Adaptable you are a self-starter whos able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic you are solutions-oriented aim to improve processes and implement efficiency and offer insightful feedback to improve ESRT
- Dependable you take a strong sense of ownership and accountability over your work
- Passionate you keep up with industry trends and are excited about the potential to propel the industry forward with a roll-up-your-sleeves attitude
- Curious you consistently look for new ways to work smarter not just harder
- Ethical you treat others with respect act with integrity in how you perform your work and embrace our collaborative culture
- Positive you possess a service-oriented attitude with excellent follow through
BENEFITS
- Benefits as per Local 32BJ Collective Bargaining Agreement.
$22.33 - $29.78 an hour
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity innovation and the success of our business. We do not discriminate based on race religion color creed national origin sex sexual orientation gender identity or expression reproductive choices age marital status veteran status disability status pregnancy parental status caregiver status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
Discover modern office spaces at the Empire State Building, featuring top-tier amenities and energy efficiency that attract top tenants from diverse industries.
