Client Trainer
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
L&D is a small yet impactful group. A passionate group of educators we are keen on delivering high-quality learning to the ServiceChannel ecosystem of clients partners and employees. We have high expectations and enlarged visions of expanding what L&D can offer. The right candidate will help L&D execute those visions while bringing in their own unique perspectives.
About the Position:
The Client Trainer is responsible for educating our customers on the use and benefits of the ServiceChannel platform. The ideal candidate will be a confident public speaker and a devoted educator who is passionate about helping customers succeed on their facilities management journey using our software.
Key Responsibilities:
- Conduct training sessions for customers on how to use the ServiceChannel platform effectively via virtual platforms while maintaining a positive and professional relationship with customers to enhance their learning experience.
- Assess customer needs and tailor training sessions while in session as appropriate.
- Evaluate the effectiveness of training sessions and materials and provide improvement suggestions as necessary.
- Record and edit training videos for clients including closed captioning when necessary.
- Update training timesheets and notes on a weekly basis.
- Assist in analytical data gathering to make data-driven improvements to training programs.
- Assist in updating training curricula training standard operating procedures and other learning operational content as needed.
- Provide feedback to the product team on software improvements based on customer input and training experiences.
- Attend Learning & Development annual offsite in person.
- Travel to customer locations for on-site training.
- Stay current with the latest educational and training techniques.
Qualifications:
- Bachelors degree in education Instructional Design or a related field; or equivalent work experience.
- Proven experience as a trainer teacher facilitator or a similar role preferably in the technology space.
- Experience with an array of remote training tools (MS Teams Zoom Citrix etc.).
- Excellent interpersonal and communication skills with the ability to present complex information clearly and concisely.
- Ability to quickly learn and master new features and incorporate them into training curricula.
- Experience developing training materials and educational content.
- Patience and empathy to assist customers with varying levels of technical proficiency.
- Strong organizational skills with the ability to manage multiple training sessions and materials.
- Willingness to sporadically travel for in-person training sessions.
Preferred Skills:
- Prior experience training users on software applications.
- Certification in training or a relevant field.
- Familiarity with the facilities management industry.
- Familiarity with the software development lifecycle and general concepts.
- Travel: Up to 5% annually to other ServiceChannel offices events or conferences.
#LI-CS23
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
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