Customer Service Representative, CSR
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative
Onsite in Arlington TX
Monday thru Friday 8 am to 5 pm
About our Client:
Our client is a wholesale importer of over 30 years located in Arlington TX. Their selection of products includes Christmas Fall Halloween Spring and Easter merchandise as well as garden and floral accents.
Each season customers are provided with a new array of items to choose from with hundreds of new designs in coordinating themes. With showroom locations including Atlanta Dallas and Las Vegas our client has taken on an array of new business and is actively searching for a Customer Service Representative to assist with initiatives.
Position Functions:
The Customer Service Representative is responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
Essential Duties and Responsibilities:
- Answers incoming customer calls regarding product inquiries pricing ship dates returns/damages new/existing orders and general customer concerns.
- Responds to customers and web e-mails.
- Processes damage claims and returns.
- Makes outbound calls to customers.
- Places orders for customers.
- Partners with other departments to resolve customer related concerns.
- Updates customer information in the customer service database during and after each call.
- Supports the showroom order desk during market shows.
Skills/Experience Requirements:
- 2-5 years experience in a Customer Service role or call center environment.
- Previous accounts experience in a retail or wholesale environment is a plus.
- Home decor or related industry experience is a plus but not necessary.
- Must have solid Excel Word and PowerPoint skills.
- Organized detail oriented and exceptional follow-up skills.
- Ability to multitask and work under pressure.
- Ability to work in a team environment.
- Ability to communicate effectively both verbally and in writing.
- Excellent communication and problem-solving skills.
Education Requirements:
- High School Diploma or equivalent experience
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
