Ocean Import Executive

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Key Responsibilities:

• Perform A-Z task of sea import shipments.

• Preparation of import documents prior to vessel arrival.

• Ensure prompt release of shipment from carrier/co-loaders.

• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors shipping lines shipping agents freight forwarders customers and overseas offices).

• Meeting customers specific clearance expectation and delivery timeline.

• Maintain good relationship and excellent customer service level with customer.

• Correspond and follow up with origin whenever required.

• Handle dispute for customer and/or shipping lines.

• Perform ad-hoc duties/tasks as assigned by the company.

KPI fulfillment:

• Billing Timeliness 5 days upon vessel ETA

• Billing Accuracy 5% tolerance

• Intercompany invoices 7 days upon receipt

• Auto Rate 60%

• Milestones update for Global account

• File closing weekly

• Job recognition 98%

• Paperless process

Job Requirements:

• Completed O Level Professional Certificate/NITEC Diploma in Logistics/Transportation or equivalent.

• Minimum 3 years of experience in handling sea import shipments in freight forwarding industry.

• Good command of English communication skills and computer literacy (MS Office).

• Knowledge of using Trade-net CargoWise system a definite advantage.

• Good customer service skills and a team player.

• Meticulous committed and a fast learner.

• Positive and can-do attitude and ability to work under pressure to meet deadlines.

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit