IAM Operations Lead

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

As a dynamic technology enterprise operating on a global scale Motorola Solutions requires robust identity and access management to protect against diverse security threats. Are you interested in joining the critical mission of securing enterprise identities and access across a large complex organization We are offering the opportunity to join our IAM team to architect secure access solutions implement identity governance and strengthen our security posture through advanced IAM technologies and strategic initiatives.

As the IAM Operations Lead in India you will be a critical part of the Enterprise Information Security team responsible for the smooth and effective functioning of our global identity and access management infrastructure. You will lead a team of junior and senior engineers guiding their daily work and fostering their technical growth while also serving as a key hands-on contributor to daily operations. Your role is to ensure that all IAM functionsincluding Single Sign-On (SSO) Identity Governance (IGA) Active Directory (AD) and LDAPare running seamlessly. We are looking for an experienced and proactive leader who can manage a technical team collaborate effectively with global counterparts and continuously drive operational excellence.

MSI provides a work environment that encompasses workplace flexibility continued professional growth through paid training and certifications conferences and seminars and education assistance. Our culture encourages the honing of current skills and the building of new capabilities. We prize flexibility continuous improvement and collaboration both within the team and with industry peers.

Skills and attributes for success:

• Self-driven creative and can operate independently

• Technical expertise

• Continuously learning and identifying ways to strengthen and advance MSIs IAM Program

• Thorough understanding of cybersecurity principles

Roles and Responsibilities:

This role is for a hands-on leader who will oversee the day-to-day operations of the Identity and Access Management team in India. This position is responsible for ensuring the stability security and efficiency of all IAM services managing a team of engineers and coordinating with global stakeholders.

Operational Oversight & Excellence:

• Oversee and ensure the smooth execution of daily operations across all IAM functions including SSO (Okta) IGA (One Identity) Active Directory Azure AD and LDAP services.

• Actively participate in and perform day-to-day operational tasks alongside the team to resolve complex issues and meet service demands.

• Monitor the health and performance of IAM systems ensuring high availability and adherence to Service Level Agreements (SLAs).

• Act as the primary escalation point for all IAM-related operational issues incidents and user support cases.

Team Leadership & Management:

• Lead mentor and manage a team of IAM engineers and junior engineers overseeing their day-to-day tasks providing technical guidance and supporting their career development.

• Organize team workload manage on-call schedules and ensure adequate coverage for critical operational duties.

• Foster a collaborative and high-performing team culture focused on quality and continuous improvement.

Stakeholder Coordination & Communication:

• Serve as the main point of contact for the IAM operations team in India coordinating effectively with the onsite IAM Lead and Managers in the US.

• Provide regular updates to leadership on operational performance ongoing incidents and team progress.

• Collaborate with application owners IT infrastructure teams and the help desk to resolve cross-functional issues.

Process Improvement & Automation:

• Proactively identify opportunities for process improvements and automation within the IAM operational landscape.

• Develop proposals and business cases for new tools or automation initiatives and present them to leadership for consideration.

• Drive the implementation of approved improvements to enhance efficiency reduce manual effort and strengthen security.

Basic Requirements

• 7 years of experience in Information Technology with at least 2 years in a lead or supervisory role managing technical teams.

• Strong hands-on experience with the operational management of enterprise identity platforms particularly Okta (SSO) and One Identity (IGA).

• In-depth knowledge of core IAM services including Active Directory Azure AD LDAP MFA and PAM.

• Proven experience in managing IT operations incident management and request fulfillment processes.

• Excellent communication and interpersonal skills with the ability to coordinate effectively with a global remote team.

• Strong leadership and mentoring capabilities with a passion for developing talent.

• Experience with scripting languages (PowerShell Python) for automation is highly desirable.

• Industry certifications are a plus (CISSP ITIL or vendor-specific IAM certifications).

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.