Technical Support Specialist 1st Shift (Hybrid)

Portage, WI - USA

Monthly Salary: Not Disclosed

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Hybrid

Schedule: 1st Shift Monday-Friday

Overtime may be required to support business needs

What You Will Do

As a Technical Support Specialist you will provide high-quality customer service by troubleshooting issues dispatching service personnel and maintaining accurate records of all interactions. You will also contribute to continuous improvement initiatives ensure product knowledge through training and support operational excellence. Additionally you will:

Respond to customer service requests via phone calls and emails in a timely manner
Investigate and troubleshoot product issues to support field representatives
Enter service call data accurately following standardized procedures
Maintain and track service documentation in compliance with customer agreements
Use software tools for record-keeping and technical information access
Analyze call center metrics and report findings to management
Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving
Promote customer satisfaction and uphold Strykers brand values
Build relationships to collaborate cross-functionally and support team projects as needed
Complete training to achieve training certification on all product segments within first 12 months on the technical support team

What You Need

At least 3 years of professional experience with customer and/or technical support
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelors Degree
3 or more years of experience working as a technician or providing technical support
Knowledge and experience with use of hand and power tools
Experience with Technical Communications
Fluency in French is a plus

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Work Flexibility: HybridSchedule: 1st Shift Monday-FridayOvertime may be required to support business needsWhat You Will Do As a Technical Support Specialist you will provide high-quality customer service by troubleshooting issues dispatching service personnel and maintaining accurate records of all...

Work Flexibility: Hybrid

Schedule: 1st Shift Monday-Friday

Overtime may be required to support business needs

What You Will Do

Respond to customer service requests via phone calls and emails in a timely manner
Investigate and troubleshoot product issues to support field representatives
Enter service call data accurately following standardized procedures
Maintain and track service documentation in compliance with customer agreements
Use software tools for record-keeping and technical information access
Analyze call center metrics and report findings to management
Contribute to continuous improvement project ideas and execution as well engage with root cause problem-solving
Promote customer satisfaction and uphold Strykers brand values
Build relationships to collaborate cross-functionally and support team projects as needed
Complete training to achieve training certification on all product segments within first 12 months on the technical support team

What You Need

At least 3 years of professional experience with customer and/or technical support
High School diploma or GED equivalent
Ability to work flexible hours as needed to support the business needs

Preferred

Associates or Bachelors Degree
3 or more years of experience working as a technician or providing technical support
Knowledge and experience with use of hand and power tools
Experience with Technical Communications
Fluency in French is a plus

Travel Percentage: 10%

Required Experience:

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

Apply Now

About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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