Customer Service Representative

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers Do you come from the door hardware architectural construction building materials or a related industry Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts

If you answered yes to these questions we should talk!

Our ASSA ABLOY Northeast Service Center is expanding our Customer Service Team. This role will be based in our regional manufacturing facility located on Easton Pennsylvania.

Come see who we are at: team is growing and there has never been a more exciting time to join us!

What would you do as ourCustomer Service Representative

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support follow-up and assisting with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely withinternal teams such asEngineering Sales Production and Distribution as well as anexternalliaison with Suppliers Distributors Architects and Contractors.

You would also:

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Coordinate with sales production logistics and warehouse teams to ensure timely delivery and fulfillment of with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal state local and corporate policies regulations AADG programs and policies and the ASSA ABLOY Code of Conduct.
• Other projects and assignments as needed.

What we are looking for:

• High School degree or GED equivalent required.
• Bachelors degree or additional studies in Business Engineering or a related area a plus.
• Minimum of 2 years of customer service experience within building wholesale building products or a related field is desired.
• Previous experience of customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering outstanding customer experience through a combination of frequent engagement subject-matter-expertise and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook Excel and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

What we offer!
We believe in creating opportunities and providing benefits that empower you to grow thrive and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Competitive Salary

• Paid Vacation Sick Time and paid Company Holidays

• Medical Dental Vision Short and Long-term Disability Life and AD&D Insurance

• 401(k) Program with company contributions

• Tuition Reimbursement Learning and Career Development opportunities

• Flexible Spending
• Employee Assistance Program
• Discount portal

• Recognition well-being and employee experience programs designed to support and celebrate you throughout your career

We review applications regularly so dont wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe we dont look at any applications sent by email or post.

If you have any questions about the role or the process email Stephanie Mandato Senior Talent Acquisition Manager at

Lets create a safer and more open world - together!

AADG an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.