IT Specialist
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Job Location:
Milwaukee, WI - USA
Hourly Salary:
USD 22 - 23
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
AEM
Milwaukee WI onsite
$27.05 - $23.08/hour
The Association of Equipment Manufacturers (AEM) is seeking a service-oriented detail-driven IT Specialist to join our Information Technology team. This role is a cornerstone of our organization providing essential support to staff and ensuring our technology runs smoothly every day. If you thrive in a collaborative environment enjoy solving problems and are passionate about delivering exceptional customer service we want to hear from you.
As our IT Specialist youll be the first point of contact for staff IT support and troubleshooting. Youll manage help desk requests conduct new staff IT orientations and play a key role in employee training and security awareness. Your work will ensure our team has the tools and support they need to succeed.
Responsibilities:
- Provide Level 1 IT support/help desk for AEM staff responding to 2540 requests per week with a focus on consistent and timely customer service.
- Conduct new staff IT orientations conference room AV overviews and one-month follow-up meetings.
- Support external Teams users and onboarding of guests.
- Set up and maintain conference room AV including monthly functionality checks and meeting support.
- Assist with IT Floater queue management and coordinate with the IT Coordinator.
- Conduct bi-monthly KnowBe4 security awareness phishing tests and provide follow-up training.
- Support the Customer Contact Center (8x8 platform) for the customer success team.
- Help set up approved AEM event and form setups in SMART.
- Provide troubleshooting and support for and other technology platforms.
Requirements:
A successful candidate will have an associates degree or certification in a technology field and 1-2 years of relevant experience.
The ideal candidate will also demonstrate:
- Strong customer service orientation and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Intermediate to advanced proficiency in Microsoft Office Suite Teams and related technology platforms.
- Attention to detail and a passion for teaching/training others.
- Ability to work independently and as part of a team.
- Product knowledge and adaptability in a fast-paced environment.
AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global enabling growth together AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.
AEM offers a competitive salary and an outstanding benefits package including health dental vision 401(k) 401(k) company match life insurance long-term disability 18 PTO days during the first full calendar year and 10 paid holidays. Our staff is enthusiastic and passionate about what they do our office space is both modern and inviting our dress code is casual we hold several staff functions and are involved in community service.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Manager
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
