IT Helpdesk I
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
**This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to approximately 24 months though scope and duration are driven by business needs.
At ASI we are revolutionizing industries with state-of-the-art autonomous robotics solutions. Within the fields of agriculture construction landscaping and logistics we deliver technologies that enhance safety productivity and efficiency. With our core values of Simplicity Safety Transparency Humility Attention to Detail and Growth guiding everything we do were shaping the future of automation in dynamic markets.
Headquartered in the scenic landscapes of Northern Utah ASI boasts a 100-acre proving ground where innovation meets reality. What sets us apart is our state-of-the-art autonomous software that seamlessly interfaces with a diverse range of Original Equipment Manufacturers (OEM) distinguishing us as a trailblazer in the autonomous software landscape. Our solutions extend across nine industries from automotive to logistics empowering clients with remote control teleoperation and fully automated solutions.
ASIs influence is felt globally with our robotic automation products integrated into the operations of renowned companies and government agencies. Our prestigious clientele includes industry giants that are household names. By joining ASI you become an integral part of a team that is revolutionizing how the world moves operates and automates.
Summary
As an IT Help Desk I you primarily focus on Tier 1 support of employee technical needs. You maintain and support the integrity of the end user operating systems hardware and technical environment including several computer systems environments and configurations. Some system administration will be required on a knowledge and experience basis. You will report to the IT manager and will work closely with the primary systems addition you will work on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.
Responsibilities:
- Manages and resolves help desk tickets in a thorough and timely manner.
- Will respond to employees needs via phone email and internet communications.
- Identifies researches and resolves complex technical problems.
- Install make changes and repair computer hardware and software
- Documents and monitors problems to ensure resolution in a timely manner.
- Create update and maintain company knowledge base articles.
- Will work on technical projects as needed
- Light server maintenance
Required Qualifications:
- Education or work experience in IT or related field.
- 0-2 years of experience in IT.
- Excellent at problem solving technical issues.
- Ability to operate computer systems well. (Windows MacOS Linux)
- Works well with others.
- Detail oriented in order to keep accurate notes on tickets and changes.
- Ability to diagnose and resolve basic computer technical issues
- Good understanding of networking and cabling
- Excellent oral and written communication skills
- Self-motivated and proactive to see tasks through to completion
At Autonomous Solutions Inc. (ASI) we are committed to fostering a diverse inclusive and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or any other legally protected characteristic. ASI complies with all applicable federal state and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Your employment with ASI will be at-will meaning that either you or ASI may terminate your employment at any time for any reason with or without cause.
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
Autonomous SolutionsApplying Artificial Intelligence and Machine Learning to Optimize Industrial Vehicle ApplicationsExplore Our CompaniesAutonomous Yard ShiftingThe Future of Yard Shifting is NowLearn MoreAutonomous Agriculture that Feeds the WorldWorking with the World's Leading Com ... View more
