Customer Service Representative
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Job Location:
Plymouth, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Culligan Kaats Water Conditioning Inc.
Full-Time Customer Service Representative
Plymouth WI
Culligan the industry leader in water treatment is looking for a Full-Time Customer Service Representative. This position will be responsible for working with customers to ensure quality and timely scheduling as well as processing billing paperwork. This position will require full-time employment at our Plymouth WI location during the office hours of Monday-Thursday 8am-5pm and Friday 8am-2pm.
DUTIES INCLUDE:
- Effective and polite telephone communication and interpersonal skills to contact past current and new customers to provide support with leads to our sales and marketing department.
- Schedule route and service workers to customer locations in an effective and cost-savings way.
- Communication with customers on service and route scheduling billing and invoicing equipment and service options.
- Map and organize service technician work for the next day.
- Enter completed service and route work and make any necessary changes in accounts.
- Scan and file daily work.
- Retail portion of walk-in customers who come in to purchase product available in-store (handling multiple forms of payments via check credit card or cash).
- Balance cash drawer and do daily deposit manually run any credit card payments that customers may call in over the phone.
- Work with multiple departments such as the office service team route team and sales team on customer-related solutions and scheduling.
JOB REQUIREMENTS:
- High School Diploma or General Education Degree (GED).
- Friendly and approachable attitude when greeting and assisting customers.
- 1-2 years of experience working in an office environment.
- Experience with Microsoft Office Applications.
- Strong organizational skills and ability to multi-task.
- Being able to work independently and handle customers money responsibly.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Company Information: Kaat’s Water Conditioning dba. Culligan is a family owned company with values based on integrity, safety, teamwork and continuous improveme...
