Service advisor manager

National Automotive Training Academy

Job Location:

Slidell, LA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Automotive Service Advisor

Matt Bowers Hyundai Slidell LA

Matt Bowers Hyundai is seeking a personable customer-focused Service Advisor to serve as the primary liaison between our customers and service technicians. This role is essential to delivering an exceptional service experience while ensuring accurate communication efficient workflow and customer satisfaction.

As a Service Advisor you will greet customers listen to their concerns schedule service appointments estimate repair costs and coordinate closely with our technician team to ensure repairs are completed accurately and on time.

Key Responsibilities

Greet service customers promptly and professionally
Listen to customer concerns and document vehicle issues accurately
Schedule service appointments and manage repair timelines
Consult with technicians regarding required repairs and alternatives
Provide clear explanations of recommended services parts and repair options
Answer customer questions regarding service outcomes warranties and costs
Coordinate vehicle drop-off and pick-up schedules
Conduct vehicle inspections verify insurance where applicable and perform test drives as needed
Communicate service updates and completion times to customers
Maintain positive customer relationships to encourage repeat business
Manage service workflow to ensure efficiency and productivity
Liaise with parts and technicians to ensure parts availability
Accurately review services rendered explain invoices and process payments

Qualifications & Requirements

Associates degree in mechanics or a related field (preferred not required)
Prior experience in automotive service advising or related roles (preferred)
Strong understanding of automotive technology and the automotive industry
Proficiency with dealership and industry-specific software
Excellent customer service interpersonal and communication skills
Strong organizational decision-making and problem-solving abilities
Ability to communicate effectively with customers technicians and management

What We Offer

Competitive compensation based on experience
Stable high-volume service department
Professional training and growth opportunities
Team-oriented customer-focused work environment

If youre driven by customer satisfaction and thrive in a fast-paced automotive environment we encourage you to apply today.

Automotive Service Advisor Matt Bowers Hyundai Slidell LA Matt Bowers Hyundai is seeking a personable customer-focused Service Advisor to serve as the primary liaison between our customers and service technicians. This role is essential to delivering an exceptional service experience while ensuring...

Automotive Service Advisor

Matt Bowers Hyundai Slidell LA

Key Responsibilities

Greet service customers promptly and professionally
Listen to customer concerns and document vehicle issues accurately
Schedule service appointments and manage repair timelines
Consult with technicians regarding required repairs and alternatives
Provide clear explanations of recommended services parts and repair options
Answer customer questions regarding service outcomes warranties and costs
Coordinate vehicle drop-off and pick-up schedules
Conduct vehicle inspections verify insurance where applicable and perform test drives as needed
Communicate service updates and completion times to customers
Maintain positive customer relationships to encourage repeat business
Manage service workflow to ensure efficiency and productivity
Liaise with parts and technicians to ensure parts availability
Accurately review services rendered explain invoices and process payments