Customer Service Representative (Calls, Emails & Text Support)

Melvindale, MI - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative (Calls Emails & Text Support)

Location: Melvindale MI 48122 (100% Onsite)

Duration: 3 Months with possible extension

Work Hours: Monday Friday 8:15 AM 5:00 PM

Pay Rate: $17.00/hr. W2 All Inclusive

Experience Required: 2 Years

Job Overview

The Customer Service Representative provides high-quality multi-channel support (phone calls emails texts) and problem resolution to customers ensuring service standards and enhancing the customer experience. The CSR also performs data entry frame ordering and follow-up actions escalating unresolved issues to appropriate channels.

Major Duties & Responsibilities

Assist customers via incoming/outgoing calls emails and text communication.
Resolve customer issues using department tools business judgment and internal resources.
Maintain accurate data entry for frame orders customer inquiries and follow-ups.
Handle high call volumes efficiently (average 40 60 incoming calls/day 10 20 outgoing calls/day).
Track follow-through actions for each communication (average 5 15 minutes per item).
Serve as a positive role model demonstrating professionalism teamwork and continuous performance improvement.
Ensure productivity revenue generation and quality levels are met.
Maintain courteous and professional communication at all times.
Support escalation processes for unresolved customer issues.
Collaborate effectively with supervisors team leads and other departments.

Specific Skills Required

Mandatory / Core Skills:

Computer operation / efficiency
Strong communication skills
Detail-oriented
Incoming/Outgoing phone calls
Multi-channel communication (email text)

Desirable / Preferred Skills:

Multitasking
Customer service or optical experience
Excel proficiency (creating sheets & formulas)
DVI software knowledge

Education: High School Diploma or G.E.D minimum

Customer Service Representative (Calls Emails & Text Support) Location: Melvindale MI 48122 (100% Onsite) Duration: 3 Months with possible extension Work Hours: Monday Friday 8:15 AM 5:00 PM Pay Rate: $17.00/hr. W2 All Inclusive Experience Required: 2 Years Job Overview The Customer S...