Ford Service Receptionist

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Murgado Ford of Chicago part of the prestigious Murgado Automotive Group is known for its commitment to providing exceptional automotive experiences. Our team is dedicated to delivering top-tier customer service and we are looking for a detail-oriented and efficient Automotive Service Receptionist to join our thriving team in Chicago.

The Service Receptionist serves as the first point of contact for customers entering the dealerships service department. This role is responsible for greeting customers answering phones scheduling appointments and performing a variety of administrative tasks to support the service team. The Service Receptionist also provides ad hoc assistance to other departments ensuring smooth operations and excellent customer service throughout the dealership.

JOB RESPONSIBILITIES

Greet customers in a professional and courteous manner upon arrival to the service department.

Answer incoming calls direct inquiries and schedule service appointments as needed.

Assist with scanning and filing documents work orders and repair records.

Provide ad hoc administrative support

Maintain the cleanliness and organization of the service reception area.

Assist with key control and vehicle drop-off/pick-up procedures when necessary.

Support the service team with data entry record keeping and report preparation.

Handle customer inquiries or concerns with professionalism escalating issues as appropriate.

Perform additional clerical or administrative tasks as requested to support dealership operations.

EDUCATION and/or EXPERIENCE

High School Diploma or equivalent required.

Prior receptionist or administrative experience preferred automotive industry experience is a plus.

JOB KNOWLEDGES SKILLS and ABILITIES

Strong customer service and interpersonal skills.

Ability to multitask and manage competing priorities in a fast-paced environment.

Proficiency with Microsoft Office Suite and dealership management systems (DMS) preferred.

Strong attention to detail with excellent organizational skills.

$17.50 - $17.50 an hour

Bonuses available.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.