Service Designer Dutch speaking
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
In a nutshell
As a Service Designer at Picnic youll shape how millions of families experience grocery shopping from planning their groceries and weekly meals to cooking and enjoying healthy delicious food together. Youll work hand in hand with Product Owners Designers UX Researchers Data Analysts Engineers and Business stakeholders to design every step of the customer journey.
Youll spend half your time running service design and research activities such as customer interviews journey mapping and usability testing. The other half youll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers youll help create innovations that make everyday life simpler healthier and more sustainable.
Tricks of the trade
- Service design: Own the end-to-end customer experience and build deep customer understanding
- Testing & exploring: Develop test and refine new concepts that drive product and service initiatives
- Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
- Share insights: Document research present actionable insights to guide decision-making
- Customer focus: Be the face of Picnic and engage with customers
- Continuous improvement: Strive for continuous improvement to take our UX team to the next level
Your superpowers
- MSc. degree in a relevant field such as Industrial Design Human Computer Interaction Design or Product Design
- 0-4 years of experience as Service Designer
- Conceptual-analytical skills: able to understand complex flows connect business and technical perspectives and translate data into clear insights
- Ability to reason on high level about various topics to quickly understand and discuss both business and technical concepts
- Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
- Flexibility: Agile approach and ability to learn on the go
- Creativity: Outside-the box thinking and passion for details
- Affinity for or previous experience with digital design is a plus
- Fluency in both Dutch and English. German and/or French are a plus
Picnic perks
Fresh Lunch coffee and snacks
Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
Health insurance discount & bike plan
We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore through our partnership with Lease a Bike you can rent-to-own a new (e)bike at a discounted rate
Learning & development
Youll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses Academy trainings and more. Interested in improving your mental wellbeing Through OpenUp you get free access to trained psychologists and many courses.
All the rest
At Picnic you get 25 holidays we cover your travel expenses and offer a pension plan. And your phone and laptop are on us as well.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Bestel je boodschappen via de Picnic-app! ✓ Altijd lage prijzen ✓ Altijd gratis bezorgd ✓ Altijd supervers
