Operations and Quality Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location:
Jakarta Jakarta Raya IndonesiaJob ID:
R0109016Date Posted:
Company Name:
PT. HITACHI SAKTI ENERGY INDONESIAProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
The opportunity:
The Operations and Quality Manager is responsible for overseeing the day-to-day operations and ensuring the highest standards of service delivery quality assurance and continuous improvement for Indonesia Service Business Unit. This role plays a critical part in driving operational excellence customer satisfaction and compliance with internal and external standards.
How you will make an impact:
You will lead and manage service operations to ensure timely efficient and cost-effective delivery of services develop and implement operational strategies KPIs and performance metrics aligned with business goals coordinate with cross-functional teams (sales finance supply chain & logistic) to ensure seamless service execution.
You will manage resource planning scheduling and logistics to optimize workforce utilization and service delivery monitor and control operational budgets ensuring cost efficiency and profitability develop implement and maintain the Quality Management System (QMS) in accordance with ISO standards and company policies.
You will lead root cause analysis and corrective/preventive actions (CAPA) for service-related issues conduct internal audits and coordinate external audits to ensure compliance with regulatory and customer requirements drive continuous improvement initiatives using Lean Six Sigma or other quality methodologies.
You will ensure service documentation procedures and records are accurate and up to date act as a key point of contact for customer quality and operational concern ensure customer feedback is captured analyzed and used to improve service performance ensure compliance with health safety and environmental regulations and company policies.
You will be responsible for ensure compliance with applicable external and internal regulations procedures and guidelines.
Your background:
Bachelors degree in engineering Operations Management or related field (masters preferred).
Minimum 10 years of experience in operations and/or quality management preferably in a service or industrial environment.
Strong knowledge of ISO 9001 Lean/Six Sigma and continuous improvement tools.
Proven leadership and team management skills.
Excellent analytical problem-solving and communication abilities.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
