Desktop Support Engineer- Dispatch on call casual

Preferable.ai

Job Location:

Kaipara District - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities: Perform break-fix support for desktops laptops (Windows/macOS) iMacs and POS devices.

Diagnose and replace faulty hardware components: HDD RAM motherboard screen keyboard fan power supply etc.

Provide support for software installations OS configuration and minor troubleshooting.

Install configure and troubleshoot POS terminals receipt printers barcode scanners and card readers.

Reimage systems using deployment tools or bootable media.

Log all activities time and part usage in the ticketing system.

Coordinate with L2/L3 teams for escalations or specialized tasks.

Travel to client sites for onsite support within the assigned region.

Ensure SLA compliance and customer satisfaction for each ticket.

Maintain inventory of spare parts and tools.

Required Skills:

Desktop support Hardware replacement Networking Smart hand support etc

Key Responsibilities: Perform break-fix support for desktops laptops (Windows/macOS) iMacs and POS devices. Diagnose and replace faulty hardware components: HDD RAM motherboard screen keyboard fan power supply etc. Provide support for software installations OS configuration and minor troubleshootin...