EUC Network Smart Hands Engineer – On CallCasualPart TimeFreelance EIL Global

Christchurch - New Zealand

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We have an opening for a Backfill/Dispatch role with one of our clients. Job Summary We are looking for an L1 EUC Support Engineer to provide basic technical support to end users. The role involves handling tickets service requests and providing onsite or remote support for hardware software and network issues. Key Responsibilities Provide first-level support for desktops laptops printers and mobile devices. Troubleshoot and fix hardware software and network issues. Install configure and update operating systems software and security patches. Escalate complex issues to L2/L3 support teams when needed. Manage user accounts password resets and access rights in Active Directory. Record all issues and resolutions in the ticketing system. Coordinate with vendors for hardware repair or replacement. Make sure all tickets are resolved within the agreed timelines (SLAs). Required Skills and Qualifications Bachelors degree or diploma in IT Computer Science or a related field. 23 years of experience in desktop or end-user support. Basic knowledge of Windows OS MS Office Active Directory and remote support tools. Good understanding of networking (LAN/Wi-Fi IP). Strong problem-solving and customer service skills. Good communication skills in English (spoken and written). Additional Information This is not a full-time role it is a backfill/dispatch position. You will be notified in advance whenever a ticket is raised. You will be paid based on the number of days you visit the site. Please share your expected rate (hourly daily or monthly). Job Location: Christchurch New Zealand If this role matches your experience and youre interested please share your updated CV expected salary and visa status.

Required Skills:

Bachelors degree or diploma in IT Computer Science or a related field. 23 years of experience in desktop or end-user support. Basic knowledge of Windows OS MS Office Active Directory and remote support tools. Good understanding of networking (LAN/Wi-Fi IP). Strong problem-solving and customer service skills. Good communication skills in English (spoken and written).

Required Skills: