Region Sales Project Coordinator

REGION POST-SALE PROJECT COORDINATOR

Location: Downers Grove IL

Salary: $75000/Annual

JOB SUMMARY: The Region Post-Sale Project Coordinator (RPC) position is responsible for proactively coordinating the technical installation maintenance and service requests for clients and the internal Securitas teams. The RPC is part technical support part customer champion and part relationship manager for a defined group of post implementation customer accounts. The RPC has two overlapping responsibilities that includes new project installations and service coordination.

Success in this role requires the ability to proactively and persistently communicate with all supply chain partners elevate any issues/problems to resolution interface with and coordinate outsourced and in-house installation and maintenance support teams and aiding assistance to triage technical problems and coordinate the remediation response.

You will be responsible for ensuring timely and proactive communication between Clients Sub-Contractors Securitas Technology and internal Securitas teams to ensure all parties are understanding of project progress and any issues or concerns that arise during installation. This is to include identifying anomalies early in a project installation and communicate to all parties with urgency.

Region Post-Sale Project Coordinator will also develop a consistent partnership with customers to ensure they remain successful and realize the full value of their investment. This includes managing communication concerning security systems installations service and on-going coordination of their maintenance.

ESSENTIAL FUNCTIONS:

The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned and functions may be modified according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed in which case they are deemed to be other (non-essential) functions.

Associates are held accountable for successful job performance. Job performance standards may be documented separately and may include functions objectives duties or tasks not specifically listed herein.

In performing functions duties or tasks associates are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.

All functions duties or tasks are to be carried out in an honest ethical and professional manner and to be performed in conformance with applicable company policies and the event of uncertainty or lack of knowledge of company policies and procedures associates are required to request clarification or explanations from superiors or authorized company representatives.

Project Management Coordination:

1. Manages and directs the work of Securitas subcontract labor to ensure completion of installation projects including verification that job site is ready for commencement of project and that subcontractors maintain appropriate schedule and perform work properly.
2. Plans and organizes acceptance of installation project by customer ensuring system functionality and customer satisfaction.
3. Ensures that all assigned installation projects are handled properly in accordance with Securitas policies and procedures are timely completed and are completed in accordance with budget.
4. Drive issue resolution using standard process/procedures in coordination with supporting resources
5. Provide timely status updates root-cause analysis and strategies to address issues. Maintain Work-In-Progress (WIP) reporting to keep it current and accurate.
6. Escalate issues as appropriate. Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
7. Provide assistance to other team members as needed.
8. Recognize revenue opportunities and coordinate with the Sales Engineer and Region Project Coordinators
9. Complete other tasks as assigned

Service Coordination:

1. Manages and directs the work of Securitas subcontract labor to ensure completion of installation projects as it relates to security system setup / configuration for remote services
2. Proactively manages maintenance contracts serve as single point of contact for customer issues
3. Provide basic training of SecureStat service platform to designated client personnel as needed.
4. Document track and support compliance with Service Level Agreements
5. Proactively manage measure and track customer tickets to ensure their timely resolution
6. Manages onboarding of accounts into SOC. Coordinates with SST Field personnel and client to ensure remote services are provided as intended.
7. Ensure service ticket data is accurate and regularly updated (statuses owners other data elements)
8. Interface with voice telecommunications and network personnel in support of SOC hardware services and vendors as needed.
9. Manage and or support special projects as needed
10. Complete other tasks as assigned

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position.

Education/Experience:

• Bachelors Degree and min. 3-5 years related experience or an equivalent combination of education and experience sufficient to perform the essential function of the job as determined by the company.
• Experience with various security system platforms and related equipment a plus
• Ability to organize and perform job duties within a constantly changing environment.
• Works independently with the ability to make decisions on demand to meet customers expectations.
• Ability to manage projects and resources to satisfactory completion.
• Ability to analyze data and services and make appropriate recommendations to improve service/reduce cost

Competencies (as demonstrated through experience training and/or testing):

• Effective communication skills
• Excellent planning organization and time management skills
• Ability to effectively troubleshoot and accurately resolve problems
• General knowledge in Microsoft Office Programs including but not limited to: MS Word MS Excel MS Outlook
• Outstanding interpersonal skills
• Strong customer focus
• Organizational savvy
• Ensures accountability
• A willingness to learn is essential as the position adapts to changes in the organization

Working Conditions and Physical/Mental Demands

With or without reasonable accommodation requires the physical and mental capacity to perform effectively all essential addition to other demands the demands of the job include:

• Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations
• Must undergo and meet company standards for background and reference checks controlled substance testing and behavioral selection survey
• Handling and being exposed to sensitive and confidential information
• Required ability to handle multiple tasks concurrently
• Computer usage
• Regular talking and hearing
• Frequent sitting standing and walking any of which may be required for long periods of time and may involve climbing stairs and walking up inclines
• Frequent lifting and/or moving up to 20 pounds and occasional lifting and/or moving of 50 pounds or more

• Must be able to work a flexible schedule and additional hours

  Benefits We Offer:

• Medical Dental Vision LifeAD&D &Disability Insurance Plus 401K Options
• Paid Time Off (4 floating holidays per yr. 48 hours of sick time per year and 80 hours of vacation time per yr.)
• Paid Holidays (7 per yr.)
• Paid Family Leave (up to 12 weeks a accordance with State law)
• Parental Leave (4-10 weeks of paid time off)
• Paid Weekly
• Telemedicine Virtual Medical Care
• Discounts On Childcare Vehicles Electronics Cell Phone Plans Travel & More!
• Doggy & Kitty Daycare Discounts

• Employee Assistance Program & So Much More!

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