Manager- Claims (P&C Insurance)

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Manager /Manager - P&C Claims
In this role One should have good knowledge of Claims for P&C Insurance client. Should have detailed knowledge of Claims End to End lifecycle and should be able to clearly connect each Claims process within Claims Life Cycle. Should be able to understand Regulatory Compliance guidelines and connect that with process input to ensure meeting SLAs. Ensure that turnaround time and quality of documents meets Company service standards.

Responsibilities
Manage teams and service level targets. Providing guidance to direct reports
Monitor analyses and report on trends in the key Claims performance drivers
Leading weekly/monthly/quarterly discussions on operations with US stakeholders
Understanding of risks faced by the function and the controls in place to manage and mitigate the risks
Ensuring clarity around priorities and goals for the entire functional area
Ability to function effectively in a team environment exercising good judgment
Working with senior management and other peers for strategy development and execution planning
Facilitating goal-level creation for the broader function and works with managers to ensure the goals cascade to all associates
Ensuring meeting billable numbers on daily basis
Guiding the talent identification and development processes for a function
Approving hiring and redeployment requests within his/her group
Queue Management Effectively managing and monitoring queue
Performing Quality Audits and sharing detailed feedback for maintaining quality standards.
Root Cause Analysis on escalations received
Very good problem-solving skills & attention to detail.
Ability to accurately interpret and compile information from a variety of sources and systems
Ability to function effectively in a team environment exercising good judgment
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work

Qualifications we seek in you!
Minimum Qualifications / Skills
Any Graduate
Relevant experience in Claims for P&C Insurance industry (Claims)
Communication Good Written and spoken Communication Skills
MS Office

Preferred Qualifications/ Skills
Insurance/reinsurance proven experience
Should have procurement experience especially in the Energy Power Aviation or Automobile industry
Lean/Six Sigma awareness.
Excellent knowledge of MS Excel/PowerPoint.
Excellent communication skills and influencing ability

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.