Support Engineer Team Leader

Support Engineer - Team Leader

The opportunity

As our Technical Support Engineer you will lead a Support team. This would include leading incident reviews driving improvements implementing new technology and supporting team members wellbeing development and scheduling. Additionally you oversee ticket management by monitoring and allocating tickets and coordinating key operational activities like leave requests and weekly catchups.

In addition to leading the team you will also be required to support web applications and some cloud infrastructure for clients across Australia. This role would suit someone who has had some developer experience and looking to further their career in the software development field as a Developer.

This is a hybrid position based in Naarm Melbourne.

Your key responsibilities

• Lead and mentor a Support team fostering a collaborative and supportive environment.
• Resolve client requests in a timely manner based on agreed delivery dates
• Monitor client requests (Email ITSM Tickets Phone calls)
• Conduct investigations into incidents to ensure they are not repeated
• Support Service Delivery Managers to create monthly operational reports as required
• Escalate any operational issues needing attention to SDMs Senior Staff or the Lead - Application Management Services
• Prepare for client meetings including review and knowledge of current and backlog tickets
• You will also be involved in incident management be available for on call duties for up to 2 weeks per month.
• Maintain accurate and up-to-date technical documentation and processes of client platforms
• Assist in the preparation of new proposals or pitch decks for prospective clients

Skills and attributes for success

• Proficiency Framework / .NET Core with a solid understanding of C# and ecosystem.
• Experience with MVC / Web API for building and maintaining web applications and APIs.
• Basic front-end skills in HTML CSS and JavaScript for CMS template customization.
• Ability to write and understand SQL queries stored procedures and database structures.
• Familiarity with CMS platforms such as Sitecore Kentico Sitefinity or Umbraco.
• Experience with version control systems like Git and tools such as GitHub or Azure DevOps.
• Knowledge of ITIL principles or certification along with a background in DevOps.

What we offeryou

At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

• Career development:At EY your career is yours to shape!Well develop you with future-focused skills and equip you with world-class experiences work arrangements:Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentiveto access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally

• Salary:We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at equity and inclusiveness (DE&I) are core to who we are how we work and how we live our values. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch ator(option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence Apply today.

EY Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.