Claims Account Representative 3

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state these and other capacities staff members interact with tens of thousands of Ohioans each year.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

Medical Coverage
Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off including vacation personal sick leave and 11 paid holidays per year
Childbirth Adoption and Foster Care leave
Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Ohio Attorney Generals Office is currently seeking two Claims Account Representative 3 in the Collections Enforcement Section. The successful candidates will collect certified delinquent taxes and debts owed to state agencies and local governments. These positions will work a hybrid in-person/remote schedule. There may be in-person requirements for training and operational needs. These positions will be headquartered in any of our office around the State of Ohio: Columbus Cleveland Cincinnati Toledo or Boardman.

The duties for this position include but are not limited to the following:

-Acts as lead worker (i.e. trains and provides work direction on a daily basis) over lower-level Claims Account Representatives; reports unit status.

-Collects delinquent taxes and/or monies owed to state agencies; handles sensitive telephone and in-person contacts with general public clients accountants and attorneys to collect delinquent debts (e.g. accesses reviews and updates account information).

-Requires payment in full and/or establishes/negotiates payment plan for debtor (which requires use of multiple computations).

-Works with special counsel and third party vendors to collect debts.

-Performs skip tracing investigates traces and verifies debtor location (e.g. uses various methods to locate and verify information).

-Maintains accounts on debt owed to state and local governments (e.g. reviews inventory daily to determine status of payments).

-Maintains daily log sheet for supervisor.

-Makes recommendations to supervisor to make accounts uncollectible.

-Issues praecipes and cites permits.

-Performs general clerical tasks (e.g. reviews correspondence; sends correspondence to debtors attorneys accountants and others involved in the case; files; photocopies).

-Provides general information.

High school diploma and 3 years experience in collections or 24 months experience and12 months training in collections public relations and/or office practices and procedures; 1 course or 3 months training in English composition and grammar or business communication; formal education in arithmetic to include addition subtraction multiplication division fractions and decimals; 4 months experience or 4 months training in use of personal computer calculator and telephone equipment.

-Or completion of associates core program in business administration communications English or related fields.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications:

-Proficient in Microsoft Office applications (e.g. Outlook Word Access Excel and PowerPoint)

-3 years customer service experience

-Experience working in a high volume call center

-Experience diffusing escalated situations

-Knowledge of Fair Debt Collection practices

-Bankruptcy experience

Job Skills:customer service confidentiality customer focus listening responsiveness and verbal communication

The Attorney Generals Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and do not discriminate in any way. All people are equal under the law and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney Generals Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney Generals Office may fill additional similar positions as a result of this posting.

The Ohio Attorney Generals Office is an Equal Opportunity Employer.

AGO#:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition an Internet search may be conducted of publicly available and job-related information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines (Google Bing etc.).

Required Experience:

Unclear Seniority

Medical Coverage
Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off including vacation personal sick leave and 11 paid holidays per year
Childbirth Adoption and Foster Care leave
Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)