Senior Product Manager Customer Digital Profile & Consent Platform

Senior Product Manager - Customer Digital Profile & Consent Platform

We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves

Enterprise Technology plays a critical part in shaping the future of mobility. If youre looking for the chance to leverage advanced technology to redefine the transportation landscape enhance the customer experience and improve peoples lives this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

The Customer Digital Profile and Consent Product line is led out of Fords Global Data Insights and Analytics (GDIA) skill team. This product line develops and manages a set of customer-facing products that are real-time high-throughput and global in nature. These products provide key functionality for customer facing applications such as Ford Pass/Lincoln Way and eCommerce. The products enable the use of connected vehicle information for insights creation enhanced customer experiences and compliance with regulations pertaining to customer data privacy and consent.

Our key products include:

Digital Account Platform (CAP Global & CAP China): An Enterprise account management ecosystem providing a best-in-class consumer experience by managing online profile vehicle and address book information in real-time for both authenticated and guest experiences.

CLIMES (Central Legal Information Management System): The master system for consumer-facing legal language text as well as purposes of use for both customer consent and internal data usage.

Consent Platform: The master system of record for all consumer consent globally encompassing multiple transactional and data products.

In this position...
As a key leader within the Integrated Services Product Group at GDIA you will own the strategic direction and operational success of the Customer Digital Profile & Consent Platform Product Line. This mission-critical platform powers connected vehicle functionality enhances customer experiences across digital touchpoints and ensures compliance with evolving regulatory requirements. You will drive product innovation technical excellence and operational integrity collaborating with diverse cross-functional teams to deliver trusted data-driven customer-centric digital experiences globally.

What youll do...

Product Management

Define and execute the product vision and strategy for the Customer Digital Profile and Consent Platform ensuring alignment with Fords overall business objectives and customer-centric goals.

Lead the end-to-end product lifecycle from ideation and roadmap development to feature prioritization delivery and continuous improvement leveraging data-driven insights and fostering cross-functional collaboration.

Utilize data-driven approaches including product experiments user interviews and metrics analysis to gather customer feedback validate assumptions and continuously improve the product experience.

Champion innovation by spearheading automation process improvements and lifecycle management initiatives that optimize product delivery and foster a culture of reuse and deprecation.

Site Reliability Engineering & Technical Excellence

Drive technical excellence and site reliability for high-throughput real-time global platforms championing scalable architectures cloud technologies (GCP) automation and robust operational practices to ensure performance security and compliance.

Guide the engineering of highly scalable maintainable and performant software platforms utilizing Test-Driven Development (TDD) and evolutionary architecture principles.

Measure and optimize system performance proactively anticipating customer needs and pushing enterprise capabilities forward with innovative resilience strategies and by reducing operational toil via automation.

Lead root cause analysis of production incidents implement preventive measures and conduct blameless postmortems to continuously improve system reliability and design.

People Management & Stakeholder Management

Cultivate a high-performing team culture through mentorship clear communication and effective stakeholder management ensuring seamless coordination and alignment across diverse internal and external partners.

Mentor and guide team members through technical and operational challenges driving continuous growth and fostering a culture of collaboration and high-performance.

Effectively communicate product vision strategy and progress to executive leadership and stakeholders securing alignment and support for strategic initiatives.

Seamlessly manage escalations and influence appropriately across diverse stakeholder groups acting as a champion of change and fostering effective collaboration..

Youll have

Bachelors degree in Computer Science Engineering Business or equivalent experience.

5 years experience managing large-scale distributed systems and complex platform products including cloud (GCP AWS Azure) deployments and architectural leadership.

5 years of product management experience with a proven track record in agile environments (Scrum Kanban) and using tools like Jira.

Strong technical foundation including Test-Driven Development (TDD) API design microservices and cloud-based architecture.

Proven ability to drive product vision strategy and roadmap development aligned with business priorities and regulatory compliance.

Data-driven with strong analytical skills adept at using customer insights experiments and metrics to inform product decisions.

Excellent communication and stakeholder management skills experienced in working across global matrixed teams.

Even better you may have

3 years leading multi-functional multi-team projects or large engineering teams.

Experience in platform/product scalability reliability engineering and operational excellence including defining/monitoring SLOs/SLAs.

Familiarity with cloud orchestration infrastructure as code (Terraform Docker CI/CD pipelines) and automation.

Expertise in Customer Digital Profile Consent & Privacy management data governance AI/ML integration or embedded software.

Experience in fast-paced dynamic environments with shifting priorities and matrixed reporting structures.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a leadership level 6.

For more information on salary and benefits click here: sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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