Automotive Recall Coordinator
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Job Location:
Ontario, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Recall Coordinator
About the Role
Auto Ranch is seeking a Recall Coordinator to oversee and manage the scheduling and communication process for vehicle recall repairs across multiple locations. This position combines parts ordering customer communication and outbound calling ensuring that all recall work is completed efficiently and on time.
Youll be responsible for ordering recall parts tracking arrival timelines and directly contacting customers to schedule their repair appointments. This is a hands-on detail-driven position ideal for someone who enjoys coordinating logistics communicating clearly and driving results.
Key Responsibilities
Order and track recall parts for multiple service locations.
Communicate directly with customers to schedule in-shop repair appointments once parts are available.
Make outbound calls to customers with open recalls to schedule service appointments and follow up on pending repairs.
Maintain accurate tracking logs for parts appointments and completion status using Excel or similar tools.
Coordinate with service managers and advisors across all locations to ensure smooth workflow and timely recall completion.
Provide clear and professional written and verbal communication in all customer and internal interactions.
Support internal reporting and process improvements related to recall management.
Qualifications
High school diploma or GED required.
Minimum of 1 year experience in a customer service service advisor or coordination role (automotive experience preferred).
Strong written and verbal communication skills.
Proficient in Excel or similar data-tracking software.
Excellent organization and time-management skills.
Ability to work independently while collaborating across multiple locations.
Valid drivers license.
Skills & Abilities
Strong customer-service orientation and phone etiquette.
Confidence using software systems for scheduling and data management.
Detail-focused with the ability to manage multiple recall cases simultaneously.
Professional communication with both customers and internal teams.
Benefits
401(k) with profit sharing
Health Dental and Vision insurance
Paid time off
Employee discounts
Why Join Auto Ranch
As a Recall Coordinator youll play a vital role in ensuring customer safety and satisfaction while supporting multiple Auto Ranch locations. This is a great opportunity for someone who enjoys coordinating logistics working with data and delivering top-tier service through consistent communication and organization.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
The Auto Ranch Group is seeking an experienced Body Shop Technician for our independent body shop! We are a family-owned dealership and body shop -- no corporat...
