INManager Project Manager (B2B)Application TechnologyAdvisory Chennai (Immediate joiners)

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: Role Summary - We are seeking a B2B Functional Manager to lead cross-functional delivery and operations for our commercial products and enterprise customers. This role owns end-to-end planning execution and continuous improvement of processes that drive high-quality product enhancements integrations and customer outcomes. You will partner closely with Product Management Engineering Quality Assurance Customer Success Sales and Operations to ensure timely delivery adherence to standards and proactive risk management. The ideal candidate combines strong project/program management stakeholder communication and release/change management experience in a B2B context.

Responsibilities:

Own planning and tracking for B2B initiatives across the full lifecycle including scope timelines dependencies risks issues and change control. Coordinate delivery activities through technical and test leaders; serve as the escalation point for development integration or operational issues impacting enterprise customers. Work daily with product managers and project teams to deliver high-quality releases and service improvements within committed timeframes. Act as primary liaison between business stakeholders technical teams and (as needed) external customers or partners; ensure clear communication and expectation management. Plan schedule and coordinate phases of work (requirements design build test release enablement post-release support). Monitor progress across teams maintain project controls and produce accurate timely status reports and executive updates. Ensure adherence to defined SDLC processes release management quality standards and change management practices for customer-impacting changes. Construct and maintain key artifacts: project plans resource estimates RAID logs (risks assumptions issues dependencies) communication plans and test/rollout plans. Drive governance for enterprise customers: uphold SLAs support QBR preparation and coordinate incident/defect resolution and root-cause analysis. Identify assess and mitigate risks; anticipate issues and create contingency plans to safeguard delivery dates and customer commitments.

Recommend process improvements and new approaches based on industry best practices champion continuous improvement and operational excellence. Coach mentor and motivate assigned team members and cross-functional contributors to achieve desired outcomes and develop capabilities. Partner with Business Analysts Technical Leads Architects QA and Customer Success to enforce standards align on requirements and ensure readiness for go-to-market and customer enablement. Maintain orderly documentation and repositories; ensure content consistency and continuity of work performed. Stay informed on technical business and management developments affecting B2B customers; share insights with leadership and relevant stakeholders. Partner with Sales Account Management and Solutions Engineering to support B2B sales cycles RFPs SOW scoping and pre-sales solution reviews; ensure delivery feasibility and clear customer commitments. Lead enterprise customer escalations: run incident command coordinate war rooms manage executive communications perform root-cause analysis and drive corrective/preventive actions. Establish and maintain escalation playbooks communication cadences and SLA governance for strategic B2B accounts; ensure timely resolution of customer-impacting issues. Oversee ecommerce program delivery across storefront catalog/PIM pricing/promotions cart/checkout payments tax fraud order management fulfillment returns and post-purchase experiences. Manage complex ecommerce integrations (ERP CRM OMS/WMS PIM CDP payments tax shipping) marketplace/B2B portal connectivity and identity/SSO; ensure secure and compliant operations. Coordinate ecommerce release windows feature flags/A-B testing and conversion monitoring to minimize business impact and optimize revenue outcomes. Monitor and improve ecommerce KPIs (conversion rate AOV checkout completion uptime page performance) and tie delivery outcomes to business metrics.

Mandatory skill sets:

57 years of experience in B2B program/project management leading cross-functional onshore/offshore teams including commercial application delivery. Proven experience with release and change management for customer-facing products and enterprise integrations. Direct experience partnering with Sales/Account teams on enterprise deals RFPs/SOWs and managing executive escalations for strategic customers. Hands-on experience delivering ecommerce projects (storefront checkout payments OMS/WMS ERP/CRM integrations) and tying delivery to business outcomes. Proficiency with JIRA Confluence MS Project or Smartsheet and Excel for planning tracking and reporting. Core competencies: Project/Program Management Release/Change Management SDLC and QA/Testing. Strong stakeholder communication and executive presence; effective negotiation and conflict resolution. Data-driven approach to delivery KPIs and customer SLAs; ability to link outcomes to business metrics. Ecommerce domain knowledge including B2B features and integrations (ERP/CRM/OMS/WMS payments/tax EDI/iPaaS). Incident and escalation leadership with root-cause analysis and clear corrective/preventive action planning.

Preferred skill sets:

Project Management Certification preferred but not a mandate.

Years of experience required:

5-7 years .

Education qualification:

B.E. / / MCA/ M.E/ MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date