Partner Tech Enablement (Mekari Qontak)

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

• Act as thetechnical knowledge PIC for the Partnership team serving as a bridge between Partnership Product and Engineering to ensure smooth collaboration and technical alignment.
• Provide technical support during partner implementation of Qontak solutions and assist partners post-training with best practices including MR URD end-to-end configuration and workflow implementation.
• Support partners in diagnosing and resolving technical issues related to Qontak and Officeless platforms.
• Deliver consultative guidance on system setup workflow configuration and customization to ensure successful partner enablement.
• Customize Officeless Workflows using JavaScript based on partner requirements.
• Understand and articulate how Meta / WhatsApp Business APIs Qontak and Officeless Workflows integrate into a partners ecosystem.
• Collaborate closely with Marketing Product and VAS teams to align technical needs with partnership initiatives.
• Document technical requirements configurations and partner feedback to support continuous improvement.
• Proactively identify and suggest enhancements to partner onboarding and integration processes.
• Empower partners through training documentation and technical enablement to build self-sufficiency.

Requirements:

• Bachelors degree in Computer Science Information Systems Engineering or a related field.
• 13 years of experience in a technical support presales partner enablement or implementation role within a SaaS or technology company.
• Strong understanding of API and system integration including CRM ERP and HRIS connectivity.
• Familiarity with system architecture concepts and ability to explain technical flows to both technical and non-technical audiences.
• Hands-on experience with workflow configuration JavaScript customization and report builder tools.
• In-depth knowledge of Qontak platform functionalities Meta / WhatsApp Business API and Mekari Officeless solutions.
• Strong project coordination analytical thinking and documentation skills.
• Excellent communication and interpersonal skills to translate complex technical concepts into clear explanations.
• Problem-solving mindset with proactive approach to troubleshooting and process improvement.
• Proven ability to collaborate cross-functionally with internal teams (Product Engineering Marketing VAS).
• A partner enablement mindset focused on empowering partners to achieve success independently.