Senior Case Officer
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Job Summary
- Full-time (1.0 FTE) appointment on a fixed term basis for 12 months.
- Base salary range: $116262 $127078 p.a. plus 17% superannuation.
About the area
The Integrity and Standards Unit (ISU) works collaboratively to support our University community to demonstrate integrity to meet expected standards of behaviour and to respond to complaints/reports relating to University activity. Reporting to the Deputy Vice-Chancellor (Education and Student Experience) the ISU is responsible for the strategic management of the Universitys complaint resolution framework and student discipline framework (the Frameworks).
About the opportunity
- You will provide case management advice and support to senior leaders and staff on the management of complex complaint and student discipline cases.
- Develop and lead complex case management approaches (including risk mitigation) and undertake complaint and student discipline case investigations on behalf of senior staff.
- Provide direct support to the Associate Director Integrity and Standards Unit with strategic initiatives as required.
About you
- Relevant tertiary qualification or demonstrated equivalent competency.
- Substantial and extensive relevant practical end-to-end case management experience at an appropriate level.
- Highly developed investigation consultation negotiation and advisory skills in a sensitive and complex environment.
- Demonstrated experience of leading execution of complex case management including conflict resolution complaint resolution and investigation of disciplinary matters.
- Demonstrated ability to interpret legislation and apply review and develop policy procedures and case management resources.
Special Requirements
- A current National Police Clearance Certificate
- Working with Children Check
Position description: POSITION DESCRIPTION - Senior Case Officer (
To learn more about this opportunity please contact Ryan Marfurt at
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.
Closing date: 11:55 PM AWST on 27th October 2025.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.
If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.
If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6-digit job reference number.
Required Experience:
Senior IC
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
