Part-Time Program Assistant

Position Title: Program Assistant

Position Overview
The Multilingual Citizens Program Assistant supports the successful delivery of the Multilingual Citizens Program by providing administrative and participant support across multiple program sites. This position was created in response to program growth including an increased number of sites and participants. The Program Assistant works closely with the Program Coordinator and Lead Community Support Specialist to ensure accurate data management effective communication with participants and families and smooth transitions across programs.

Key Responsibilities:

1. Data Management and Reporting (10 hours/week)

• Cross-check systems (Salesforce and CATS) to ensure consistency completeness and accuracy.
• Support collection of demographic data and analysis to inform reporting
• Support Lead Community Support Specalist & Program Coordinator in generating reports
• Conduct data analysis to inform program evaluation.
• Regularly review records to confirm completeness and accuracy addressing missing or inconsistent information.

2. Program Data Entry and Systems Support (3 hours/week)

• Monitor data quality according to reporting timelines and standards
• Conduct regular audits to address missing or inconsistent information
• Provide systems support to staff as needed

3. Participant Support & Communications (7 hours/week)

• Provide bilingual (English/Spanish or English/Arabic) phone and email support.
• Respond to inquiries share program details and assist with transitions to other ReDefiners programs
• Track participant follow-up retention and outcomes
• Translate or proofread bilingual program materials
• Assist with outreach to recruit new participants and promote programs as needed
• Collaborate with the marketing team on campaigns and community events as needed
• Support preparation and distribution of bilingual marketing content as needed
• Support tracking of outreach efforts and participation trends as needed

Qualifications

• Associates degree or equivalent experience in education social services or data administration.
• Bilingual fluency in English and Spanish or Arabic required (written and verbal).
• Experience with Salesforce or similar CRM systems preferred.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively in a multicultural environment.
• Strong interpersonal and communication skills with a commitment to inclusive and responsive service.

Key Competencies

• Data-Driven Decision Making
• Strategic thinker with a proactive and results-oriented approach.
• Excellent organizational and time management skills.
• Ability to work independently and collaboratively within a team.
• Cultural sensitivity and an understanding of diverse community needs.
• Creative problem-solving skills and adaptability.

Benefits

• Opportunities for professional development and growth.
• Flexible work arrangements.
• The chance to be part of a mission-driven team making a difference in the field of education and cultural engagement.

Learn more about us:

ReDefiners is a pioneering mission driven non-profit organization with the goal of developing a compassionate community of global citizens who are both economically and socially responsible through world language and cultural enrichment. Education in global communication is paramount in developing cognitive skills creating opportunities for upward mobility and establishing a foundation to excel in an ever increasing globalized society. We strive to provide local language learning opportunities in Arabic English Spanish and Mandarin through our enrichment and workforce development programs for learners of all backgrounds.

Our Core Values:

• Culture of Learning: We learn by studying and developing best practices encouraging new ideas and reflecting on our experiences to guide our processes.

• Leadership: We inclusively & collaboratively empower all stakeholders to have the courage to lead.

• Community & Recognition: We concretely recognize the collective value of individuals in developing a community of global citizens

Position Type:

• In-Person at 8056 N. 56th St. Tampa FL 33617 & In the Field
  • This role requires travel within Hillsborough County. Access to reliable transportation is required; mileage reimbursement may be available
• 20 hours per week

Reporting Structure:

• Reports to the Community Support Specialist
• No Direct Reports

Compensation:

$30000-$33600 per year

Benefits:

• Public Service Loan Forgiveness Certification
• Access to training and networking opportunities in nonprofit leadership and community engagement.
• Contribution to community initiative

Required Experience:

Junior IC