Service Operations Security Technician
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Job Location:
Beaverton, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.
Provides on-site maintenance and repair services for DN customers. Performs services on assigned products including safes / chests vaults safe deposit boxes after-hours depository mechanical and electronic locks general locksmithing vacuum air tubes - including under-counter teller equipment - and security vestibules. Responds to service calls in an accurate and timely manner.
Responsibilities
- Responds to service calls and performs a full range of maintenance related duties on assigned products.
- Plays a lead role in provision of basic services including: Cleaning drilling and lock replacement for safe deposit boxes and under counter teller equipment.
- Maintaining bolt work and time locks on safes chests and vaults.
- Maintaining ATM Cencon locks and mechanical and electrical combination locks.
- Providing key duplication and lock core replacement.
- Maintaining after-hour depositories VAT unites drive-up windows drawers and sliding windows.
- Handles customer calls asking questions and actively listening to ensure understanding of reported issues / concerns.
- Schedules time on customer premises and may attend customer meetings and delivery training to ensure operational understanding and product optimization.
- Maintains proper inventory levels to reduce excess inventory and return visits due to missing / incorrect parts.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Operations Security.
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to attend training classes in Canton Ohio for 1-2 weeks paid training multiple trainings.
- Ability to lift and move heavy loads stand most of the day climb bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability which would include an on-call rotation for evenings and weekends.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency organizational skills professional presence and work in team environment.
- Ability to pass MVR background and drug test where required.
Preferred Qualifications
- Firstline Service Technician work experience preferred.
- Vocational/Trade School preferred
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Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
