Fiber Product Manager

We are looking for a Fiber Product Manager to join our growing team! In this role you will own the end-to-end Fiber Internet product for Brightspeed defining the vision roadmap and in-market performance for speed tiers (e.g. 1G 2G 5G 8G) equipment (Wi-Fi 7/CPE) value-added services and the customer experience across Join Get/Install Enjoy (Use/Pay/Change) and Help/Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to grow penetration ARPU and NPS while reducing cancels and churn. 

As a Fiber Product Manager you will help deliver a differentiated reliable and scalable Fiber portfolio that customers love and choose through clear value propositions competitive pricing superior in-home performance and seamless experiences across digital and assisted channels.

SCOPE:

• Fiber product portfolio and tiering (1G 2G 5G 8G) eligibility rules packaging and disclosures
• CPE strategy (ONTs gateways/Wi-Fi 7 extenders) and in-home performance standards
• Voice over Fiber/postpaid voice packaging and readiness (as applicable)
• VAS bundles (security whole-home Wi-Fi entertainment/content tech support)
• Channel readiness and plan-change flows across Digital/E-commerce telesales D2D MDU/leasing and retail/indirect
• Regulatory/compliance guardrails and affordability programs (as applicable)
• Close collaboration with E-commerce and Call Center Operations to orchestrate changes protect CX and optimize conversion

As a Fiber Product Manager your duties and responsibilities will include:

Product Strategy & Roadmap

• Define the Fiber product vision north-star metrics and 1218-month roadmap aligned to penetration ARPU churn and NPS goals
• Build business cases for new tiers/coverage CPE upgrades and VAS; size impact cost sequencing and risks
• Maintain competitive intelligence (cable FWA fiber peers) to inform price/value and go-to-market moves

Backlog Ownership & Delivery

• Own the product backlog (eligibility catalog/offer logic pricing constructs CPE features plan-change logic) with crisp problem statements and acceptance criteria
• Lead sprint ceremonies with Engineering/IT (catalog order orchestration billing/provisioning) Digital/E-commerce and CX; ship iteratively using feature flags and A/B tests
• Ensure launch readiness with playbooks training disclosures and KPI baselines

Pricing Packaging & Offers

• Partner with Pricing/Finance on ARPU ladder promo strategy autopay/paperless constructs and segmented price-up guardrails
• Define next-best-offer and plan-change rules (upgrades downgrades add-ons) balancing CX with conversion; avoid dark patterns

CPE & In-Home Experience

• Set performance standards (throughput/latency/Wi-Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality
• Drive gateway/Wi-Fi 7 roadmap extender strategy and self-install success improvements; incorporate device telemetry into proactive care

Channel & Journey Orchestration

• Partner with E-commerce on PDP/configurators checkout account/plan-change UX experimentation plans and performance; balance CX with conversion
• Partner with Call Center Operations on scripts routing QA/QA-AI knowledge and incentives for sales retention and plan-changes
• Coordinate with Sales/Indirect/MDU on offers SPIFs merchandising enablement and performance management across channels

Data AI & Insights

• Use VoC/VoA funnel analytics session replay and network/CPE telemetry to prioritize work; publish product health dashboards (penetration mix ARPU cancels/churn NPS)
• Leverage AI/automation (propensity next-best-action anomaly/outage detection agent-assist workflow automation) to improve precision and speed
• Run structured experiments with holdouts/control to validate impact before scaling

Governance & Ways of Working

• Contribute to the enterprise top-20 initiative slate; manage dependencies risks and cross-functional alignment; escalate early when needed
• Cadence: bi-weekly product/initiative review; monthly product health readout; quarterly roadmap reset
• Decision rights: Product Owner owns the what/why and acceptance criteria; delivery teams own the how; shared accountability for outcomes

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

• 7 years in product management for telecom/ISP or adjacent subscription services (fiber preferred)
• Proven backlog ownership and agile delivery with cross-functional teams (IT/Engineering CX Sales Field Network)
• Strong commercial and analytical skills (business casing experimentation; SQL/BI a plus)
• Experience with catalog/offer engines order orchestration billing/provisioning and CPE/Wi-Fi hardware roadmaps
• Familiarity with AI/automation use cases (propensity recommendations anomaly detection agent-assist)
• Clear communicator with executive presence; excels at 80/20 decisions and change leadership

COMPETENCIES:

• Customer-obsessed
• Commercially savvy
• Data- and AI-informed
• Systems thinker who simplifies
• Bias for action
• Collaborative low ego
• High ownership and follow-through

TOOLS EXAMPLES:

• Jira/Azure DevOps Confluence
• GA4/Adobe Looker/Tableau/Power BI
• Feature flags/A-B testing
• CMS/PIM & catalog systems
• CRM/CS platforms agent-assist/gen-AI
• Network/CPE telemetry and proactive notification/orchestration platforms

#LI-SS1

Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

Yes

Employment Type :

Full-time