The Senior Property Manager II is responsible for comprehensive oversight of assigned multifamily properties and for providing professional courteous service in the highest ethical manner. The Senior Property Manager supervises a minimum of 4 properties and 300 units and oversees or performs all work to protect CHPs assets and ensure that the assigned properties are well operated and maintained. Customary duties include but are not limited to: supervising motivating and establishing career goals for site staff; ensuring buildings and grounds are maintained in a safe secure and aesthetically pleasing manner; maximizing quality service to residents within allocated budget; directing/coordinating leasing to maintain occupancy goals; and other activities associated with property operations. The Senior Property Manager II ensures property performance to established budgetary and financial measures to meet federal/state/grant partner regulations and guidelines (such as HUD LIHTC and more). Position requires initiative/self-starter abilities demonstrated skill working in a fast-paced environment ability to prioritize the work of others efficiently and effectively to meet budgetary constraints while accomplishing maximum benefit to clients and ability to handle multiple demands simultaneously with intermittent interruptions. Work hours may vary but the customary schedule is between the hours of 8:00 am - 5:00 pm from Monday through Friday with a one-hour break for lunch each workday; however the nature and duties of the type of work performed require a high degree of reliability. Some occasional overnight travel and frequent daily travel may be required. Regular attendance and punctuality are required to maintain efficient operations and provide support to clients and staff.

Essential Duties & Responsibilities

• Manage on-site staff at their assigned property including leasing consultants maintenance technicians etc.

• Manage property managers at any additional properties assigned to them and assist property managers in oversight of their staff.

• Hold daily staff meetings with employees to identify any property needs/concerns and seek solutions.

• Collaborate with HR department and Regional Manager on the resolution of personnel issues through coaching and training progressive discipline EAP referral and/or termination of property staff in accordance with employment laws and company policy.

• Successfully market and lease units in a timely manner in order to maintain maximum occupancy (target occupancy rate of 95% and apartment turnover target is 5 days or less)

• Collect post and deposit income in an accurate and timely manner using YARDI Voyager rental software.

• Inspect vacant apartments on a daily basis to ensure no unauthorized/unreported occupancy check rent-ready status or identify apartment defects that could threaten the health/safety of a neighboring resident or property.

• Establish/maintain Green/Recycling training facilities/receptacles to promote and ensure successful property recycling programs.

• Collaborate with Resident Services volunteers/partners to ensure delivery of resident programs and support (where applicable).

• Apply communication and conflict resolution skills to diffuse Resident concerns in a professional courteous and empathetic manner to seek resolution.

• Work with the Regional Manager and the Regional Maintenance Coordinator to identify and schedule needed capital improvements for the property.

• Assist in the preparation of the annual property budget.

• Monitor property budget monthly to review purchases and control costs.

• Ensure compliance with LIHTC HUD RD and other programs through regular file audits property inspection and timely reporting.

• Maintain property to assure successful compliance with regulatory requirements (HUD Section 8 DHCD or others).

• Create and submit property reports to the Regional Manager as required.

• Collaborate with HR and the Regional Manager to recruit and hire staff ensuring that all associated procedures and paperwork are completed accurately and on time to meet payroll and regulatory compliance requirements.

• Maximize employee success by providing ongoing supervision and training to property staff and working with the Regional Manager to create and schedule annual staff development/training plans.

• Implement internal assessments for quality assurance and customer satisfaction as requested/directed.

• Meet recordkeeping guidelines as related to grant or regulatory funding program requirements and maintain human resources or other confidential information with discretion as required by various employment and statutory laws.

• Demonstrate continuous effort to improve operations and work cooperatively with others to provide quality service.

• Other duties as assigned by the Regional Manager VP or Assistant VP consistent with skill set and duties of position.

Knowledge Skills and Abilities

• Must be proficient in a variety of computer software applications including MS Office Suite (Word Excel etc.) and ability to learn and use other specialized computer software programs effectively (Voyager etc.).

• Must possess excellent judgment a high level of interpersonal skills and the ability to handle sensitive or confidential information with a high degree of professional discretion.

• Exceptional communication skills both verbal and written and ability to prepare/draft professional correspondence including employee corrective action letters vendor agreements and similar correspondence.

• Ability to establish and maintain effective relationships with the public and with co-workers.

• Must be able to perform detailed work in a fast-paced setting with occasional interruptions.

• Must be able to understand and relate the concepts behind specific ideas and policies to others.

• Capable of managing and prioritizing multiple tasks/responsibilities and working under pressure to meet deadlines.

• Knowledge of property management functions and Fair Housing regulations.

• Strong written and verbal communication skills.

• Strong organizational skills.

• Ability to accurately perform basic to intermediate math functions to calculate rent payments subsidies late fees etc.

• Must possess and maintain a current drivers license with a driving record consistent with CHP insurability requirements.

• Ability to obtain familiarity and understanding of CHP personnel handbook Standard Operating Procedures safety protocols and industry best practices through training with HR Regional Managers colleagues and formal training programs within six months of hire.

• Ability to achieve FHEO certification and obtain knowledge of Fair Housing regulations within three months of hire.

Education and/or Experience

• Minimum high school diploma or equivalent; Bachelors degree in Housing Management Human Services or related field preferred.

• Minimum of 5 years of previous experience in property management or a related customer service field.

• Minimum of 1-year supervisory experience preferred.

• Knowledge of government-funded property compliance required (HUD Section 8 LITCH RD etc.).

• Green property management certification preferred.

Hours and Benefits

The compensation for this 40-hour-per-week position includes generous paid vacation/holidays/sick leave health/dental/life/disability insurance 403b retirement plan with company match and more.To learn more about CHPs employee benefits please visit the Company:CHP works to create homes and communities that are healthy sustainable and affordable. Our vision is healthy sustainable communities for everyone. Building on a long-standing tradition of environmental economic and social responsibility CHP is a 501(c)(3) nonprofit that works with private and public partners to develop and preserve award-winning homes and neighborhoods. Together with our partners we revitalize communities foster stability for our residents and promote a healthier planet for future generations.

If you require accommodation in completing this application interviewing or otherwise participating in the employee selection process please direct your inquiries to our recruiting team at (phone) (fax) or 711 (TTY/TDD).

NOTICE TO THIRD-PARTY AGENCIES

CHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement CHP will not pay any referral compensation or recruiter fee and if a recruiter or agency submits a resume or candidate without a signed agreement CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.